Danita Parker
Anchorage
Summary
Dynamic Team Leader at HR Block with expertise in financial analysis and regulatory compliance. Proven track record in coaching and mentoring, enhancing team performance, and resolving complex client issues. Skilled in project management and fostering a collaborative work environment, driving significant improvements in workflow efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Team Leader
HR Block
Anchorage
11.2018 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Conducted regular performance reviews to assess individual team members' progress.
- Resolved customer complaints effectively while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Senior Tax Analyst
HR Block
Anchorage
11.2018 - Current
- Prepared 1040, 1041, 1120, and 1120S tax returns accurately and efficiently.
- Conferred with taxpayers and representatives to resolve disputes regarding returns and regulations.
- Conducted independent audits of income tax returns to verify the accuracy of submissions.
- Reviewed historical data to ensure compliance with regulatory requirements.
- Established and monitored payment plans while processing payments effectively.
- Educated clients on intricate tax matters, clarifying complex details for better understanding.
- Assisted individuals in completing tax forms and addressed inquiries promptly.
- Collaborated with management to identify tax issues and recommend process improvements.
- Prepared corporate income tax returns for multiple entities, including consolidated returns.
- Managed multiple projects concurrently while meeting tight deadlines.
Personal Care Attendant
Relience Care
Anchorage
07.2017 - Current
- Assisted clients with daily personal hygiene and grooming, such as bathing, dressing, and oral care.
- Developed individualized care plans for each client based on their specific needs and preferences.
- Accompanied clients on trips outside their residence, such as shopping trips or social events.
- Organized recreational activities for clients that help improve the quality of life.
- Transported clients to appointments or outings using an appropriate vehicle.
Office Manager
Liberty Tax Service
Anchorage
01.2012 - 11.2018
- Handled customer inquiries via phone and email with professionalism.
- Provided administrative support to the management team by preparing reports and presentations.
- Developed spreadsheets in Excel to monitor vacation requests and sick leave.
- Maintained an organized filing system for records and correspondence.
- Supervised staff members, organized schedules, and delegated tasks effectively.
- Ensured compliance with employment regulations and best practices.
- Assisted in budget development for departmental expenses.
Tax Preparer
Liberty Tax Service
Anchorage
01.2012 - 11.2018
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Maintained accurate records of all client transactions and filings.
- Compiled data from clients to accurately complete tax forms.
- Prepared and reviewed tax returns for individuals, partnerships, corporations, and trusts.
Education
Bachelor of Science - Accounting
Bryan University
Tempe, AZ11-2026
Associate of Arts - Accounting
Bryan University
Tempe, AZ04-2025
Business Administration Certificate - Accounting
Bryan University
Tempe, AZ06-2024
Certificate of Technical Studies - Business Office Technology Specialist
Alaska Career College
Anchorage, AK11-2019
Skills
- Financial analysis and tax preparation
- Regulatory compliance
- Customer service and support
- Project management
- Data entry and documentation
- Employee training and onboarding
- Team building and assessment
- Attention to detail
- Workflow improvement
- Team supervision and shift scheduling
- Goal setting and performance improvement
- Client relationship management
- Coaching and mentoring
- Issue resolution and complaint handling
- Strategic planning
Timeline
Team Leader
HR Block
11.2018 - Current
Senior Tax Analyst
HR Block
11.2018 - Current
Personal Care Attendant
Relience Care
07.2017 - Current
Office Manager
Liberty Tax Service
01.2012 - 11.2018
Tax Preparer
Liberty Tax Service
01.2012 - 11.2018
Bachelor of Science - Accounting
Bryan University
Associate of Arts - Accounting
Bryan University
Business Administration Certificate - Accounting
Bryan University
Certificate of Technical Studies - Business Office Technology Specialist
Alaska Career College