Danita Pinder
Philadelphia,PA
Summary
I am a very dedicated and detail-oriented Night Auditor with over 15 years of experience in the hospitality industry. I adept at managing guest services, handling financial transactions, and resolving customer issues. I have a proven track record of maintaining accurate financial records, ensuring guest satisfaction, and providing exceptional front-desk support. I am seeking to leverage extensive experience and strong problem-solving skills in a dynamic role. Authorized to work in the US for any employer.
Overview
28
28
years of professional experience
Work History
Night Auditor
Lemeridien Hotel
07.2021 - Current
- Greet and check in guests, providing information to enhance their stay.
- Process invoices, post checks, and distribute employee checks.
- Address guest complaints, requests, and emergencies promptly.
- Reconcile accounts accurately and ensure all end-of-day work is completed by other departments.
- Schedule wake-up calls and reservations, respond to inquiries, and manage phone reservations.
Phone Operator
Hotel Palomar
01.2010 - 01.2019
- Operated telephone switchboards to manage and direct calls efficiently.
- Provided general information and connected calls to appropriate extensions.
- Performed clerical tasks, including data entry and bill filing, during slower periods.
- Responded to emergency calls and provided connections to essential services.
Night Auditor
Marriott International, Inc.
02.2005 - 06.2010
- Delivered exceptional guest service by greeting and checking in guests.
- Managed financial transactions and reconciled accounts.
- Addressed guest complaints and ensured all end-of-day procedures were followed.
- Coordinated wake-up calls and handled reservation inquiries.
Guest Service Representative
Philadelphia Downtown Marriott International
03.2002 - 01.2010
- Welcomed and checked in guests, ensuring a positive experience.
- Handled administrative duties, processed payments, and coordinated with bell service.
- Provided information on local transport, dining, and attractions.
Administrative Assistant
Philadelphia Housing Authority
01.1998 - 01.2001
- Managed office tasks, including filing, report generation, and meeting preparations.
- Provided scheduling support, making travel arrangements, and handling phone calls.
- Prepared reports, transcribed meeting minutes, and created presentations.
- Greeted visitors and maintained professional communication through various channels.
Education
High school or equivalent -
Benjamin Franklin High School
Philadelphia, PASkills
- Proficient in Microsoft Word, Excel, and Outlook
- Professional phone communication
- Invoice processing
- Reception management
- Leadership
- Customer service expertise
- Effective communication
- Night audit reports
- Effective organizational skills
- Proficient in administrative tasks
- Detail-oriented data input
- Proficient in computer applications
- Formatting expertise
Timeline
Night Auditor
Lemeridien Hotel
07.2021 - Current
Phone Operator
Hotel Palomar
01.2010 - 01.2019
Night Auditor
Marriott International, Inc.
02.2005 - 06.2010
Guest Service Representative
Philadelphia Downtown Marriott International
03.2002 - 01.2010
Administrative Assistant
Philadelphia Housing Authority
01.1998 - 01.2001
High school or equivalent -
Benjamin Franklin High School
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