Danita Rosser-Lane
Danielsville,Georgia
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Owner/Operator Truck Driver
DRLane Logistics LLC
Danielsville, GA
10.2020 - Current
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Maintained and updated DOT regulations, policies, and procedures.
- Provided driving assistance, as needed, to maintain prompt and on time deliveries
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Maximized load safety by balancing, securing and weighing products.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Verified contents of inventory loads against Bills of Lading.
- Contacted customers to report delayed delivery times.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
Crisis Counselor Volunteer Supervisor
Victory Works Inc.
Lugoff, SC
06.2013 - Current
- Supervised a staff of five.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Skilled at working independently and collaboratively in a team environment.
- Engaged clients in conversation to determine feelings and apprehensions.
- Maintained confidentiality of records relating to clients' treatment.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Arranged and facilitated therapy sessions for individuals, couples and families.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Transportation Operations Manager
Yahshua Relocation Services LLC
Valdosta, GA
07.2010 - 10.2020
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Maintained up-to-date administrative records to monitor operational conditions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Prepared annual budgets with controls to prevent overages.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Trained new employees on proper protocols and customer service standards.
- Drafted invoices for completed work.
- Built loyal account base and long-term business relationships with multiple accounts.
- Increased profit by streamlining operations.
- Formulated processes to reduce downtime and financial loss.
- Maintained and updated DOT policies and regulations.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Charted and executed marketing strategies to gain new clients.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Contacted customers to report delayed delivery times.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
Patient Account Specialist
St. Mary's Health Care Systems
Athens, GA
09.2005 - 07.2008
- Prepared reports detailing billing actions, flags and other key information.
- Responsible for daily bank deposits of $1000000+.
- Utilized computer programs to create invoices, letters and other documents.
- Provided patient education.
- Posted payments and processed refunds.
- Responded to patient, family and external payer inquiries.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Reconciled statements with patient records.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Advised customers of alternative actions and strategies for debt repayment.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
Education
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA06.2023
Certified Mental Health Coach - Counseling
Light University
Forest, VA04.2022
Victim Advocacy Certificate - Advocacy
University of Georgia
Athens, GA03.2015
Commercial Drivers License - Commercial Truck Driving
Athens Technical College
Athens, GA05.2013
Bachelor of Arts - Psychology
Liberty University
Lynchburg, VA05.2012
Skills
- Decision Making
- Assignment Delegation
- Employee Motivation
- Originality and Creativity
- Administrative Management
- Team Leadership
- Staff Scheduling
- Business Leadership
- Verbal and Written Communication
- Records Organization and Management
- Customer Service Management
- Presentation Development and Delivery
- Needs Assessment
- Multitasking and Prioritization
- Conflict Resolution
Affiliations
- American Association of Christian Counselors
- The National Council Of Negro Women (NCNW)
Timeline
Owner/Operator Truck Driver
DRLane Logistics LLC
10.2020 - Current
Crisis Counselor Volunteer Supervisor
Victory Works Inc.
06.2013 - Current
Transportation Operations Manager
Yahshua Relocation Services LLC
07.2010 - 10.2020
Patient Account Specialist
St. Mary's Health Care Systems
09.2005 - 07.2008
Master of Arts - Human Services Counseling
Liberty University
Certified Mental Health Coach - Counseling
Light University
Victim Advocacy Certificate - Advocacy
University of Georgia
Commercial Drivers License - Commercial Truck Driving
Athens Technical College
Bachelor of Arts - Psychology
Liberty University
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