Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Danita Solomon

Katy
Danita Solomon

Summary

Passionate professional with extensive experience seeking a challenging position within an organization that values growth and innovation. Excels in leveraging practical skills to drive results and contribute to the overall success of the team. Committed to delivering high-quality work and exceeding expectations in every task undertaken.

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

15
years of professional experience

Work History

Solomons Elite Notary Services

Notary Loan Signing Agent
06.2021 - Current

Job overview

  • Provided mobile notary services for increased convenience to clients in need of efficient loan signing support at various locations.
  • Established trust with borrowers by answering questions thoroughly and demonstrating expert knowledge on various aspects of the loan process.
  • Increased loan signing efficiency by streamlining document preparation and organization processes.
  • Cultivated strong professional relationships with clients and industry partners to generate repeat business referrals.
  • Reduced errors in signed documents, ensuring accurate information through meticulous review procedures.
  • Maintained detailed records of all completed signings as well as any pending or scheduled appointments for easy reference.
  • Stayed current on industry trends and legal changes by attending relevant trainings, conferences, and workshops.
  • Enhanced client satisfaction by providing clear explanations of loan terms and conditions during signings.
  • Maintained strict confidentiality of borrower information, adhering to industry standards and regulations.
  • Consistently met tight deadlines under pressure while maintaining accuracy and professionalism throughout each transaction.
  • Provided exceptional customer service to clients throughout the loan signing process, fostering long-term relationships and repeat business.

Volunteers Of America Texas

Service Coordinator
01.2024 - 05.2025

Job overview

  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.

Northwest Assistance Ministries

Disaster Relief Case Manager
04.2016 - 12.2019

Job overview

  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

Cypress Fairbanks ISD

Substitute Teacher
08.2013 - 04.2016

Job overview

  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.

Southwest Community Christian Academy

Office Manager/Assistant Director
09.2010 - 06.2013

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Education

Upper Iowa University
Fayette, IA

Bachelor Of Science from Human Services
08.2007

University Overview

Skills

  • Skilled in phone-based communication
  • Efficient documentation practices
  • Client engagement
  • Organized note management
  • Personalized support plans
  • Monitoring and assessing service quality
  • Efficient resource management
  • Record preparation
  • Proficiency in office programs
  • Needs assessment
  • Community liaison
  • Meeting facilitation
  • Customer expectation management
  • Program follow-up and assessment
  • MS office expertise
  • Ongoing client support
  • Detail orientation
  • Community resource expertise
  • Family service plans
  • Time management
  • Attentive listening ability
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Multitasking
  • Task prioritization
  • Cultivating collaborative partnerships
  • Attention to detail
  • Excellent communication
  • Analytical thinking
  • Teamwork and collaboration
  • Interpersonal communication
  • Decision-making
  • Issue research
  • Program evaluation
  • Disaster recovery strategy
  • Written communication
  • Effective team collaboration
  • Problem-solving abilities

Timeline

Service Coordinator
Volunteers Of America Texas
01.2024 - 05.2025
Notary Loan Signing Agent
Solomons Elite Notary Services
06.2021 - Current
Disaster Relief Case Manager
Northwest Assistance Ministries
04.2016 - 12.2019
Substitute Teacher
Cypress Fairbanks ISD
08.2013 - 04.2016
Office Manager/Assistant Director
Southwest Community Christian Academy
09.2010 - 06.2013
Upper Iowa University
Bachelor Of Science from Human Services

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