Danita Walker
Raleigh,NC
Summary
Dynamic Population Health Care Coordinator at Duke University Health Systems with expertise in care coordination and patient education. Proven track record in resource linking and advocacy strategies, enhancing community health initiatives. Skilled in EHR management, I effectively empower patients and improve program outcomes through innovative solutions and dedicated support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Population Health Care Coordinator
Duke University Health Systems
Durham, NC
11.2021 - Current
- Provide outreach and care management support to patients; educate clients of available community resources
- Assist clients with coordination of care between healthcare providers and other complex care team(s)
- Performs a range of non-clinical care management functions (outreach, health education, informal counseling, social support, resource linkages, interpretation/ translation, transportation coordination, and advocacy) for an active patient caseload to build individual and community capacity by increasing health knowledge and self-sufficiency and accurately document activities with follow-up and plans of action
- Act as a client advocate and support the development of problem-solving skills; provide instructions in basic health care procedures
- Coordinate and/or participate in community health activities to include preparing patient education materials, brochures, bulletins, newsletters and other promotional materials and/or publications
- Attend off-site, outreach education and recruitment sessions
- Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives
- Interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized
- Promote program on key coalitions and task forces to foster collaboration, educate constituencies, leverage resources, and reduce duplication of services
- Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness
- Prepare reports and conduct preliminary analyses setting forth progress and adverse trends
- Perform other related duties incidental to the work described herein
- The work activity and patient acuity levels can create a stressful atmosphere
Medical Front Office Manager
MindPath Care Centers at Carolina Partners in Mental HealthCare, PLLC
Raleigh, NC
02.2020 - 08.2020
- Managed all front office activities to optimize facility workflows and patient management and provide comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service
- Completed medication refill requests
- Assisted Physicians, Physician Assistants, Nurse Practitioners and Therapists with disability claims
- Managed prior authorization request from pharmaceutical companies and insurance companies
- Addressed and responded to incoming/outgoing calls and correspondence
- Created and maintained confidential patient files; implemented EHR systems to automate patient records management
- Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists
- Scheduled appointments and verified insurance
- Prepared appropriate forms for new/returning patients
- Completed forms and prepared outgoing lab work
- Managed co-payments, billing, and other expenses
- Processed all medical records request, legal correspondence request, and insurance data for other facilities
- Administer urine screenings, contact facilities for test results, and login the results
Training and Development Coordinator-NC Medicaid Managed Care Program
MAXIMUS
Morrisville, NC
06.2019 - 01.2020
- Provide training and development to Outreach Coordinators, Outreach Specialist, Enrollment Brokers, Managers, Data Entry and Human Resources
- Map out annual training plans for Management, Human Resources and other interdisciplinary teams
- HR Outsourcing
- Talent Acquisition and Recruitment of candidates
- Design and develop training programs (outsourced and/or in-house)
- Select appropriate training methods or activities (e.g
- Simulations, mentoring, on-the-job training, professional development classes)
- Market available training to employees and provide necessary information about sessions
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
- Use known education principles and stay up-to-date on new training methods and techniques
- Design, prepare and order educational aids and materials
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
- Gather feedback from trainers and trainees after each educational session
- Creates digital images of paperwork to be stored in the electronic medical record
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Knowledge of HIPAA medical privacy regulations and practices
- Knowledge and skill in the use of scanner, fax, and electronic health record technology
Family Life Manager
The Up Center
Hampton, VA
12.2008 - 12.2018
- Responsible for the daily operations of 3 facilities
- Supervise a staff of LPN's and CNA's providing care to all consumers
- Provide direct care and training in a group setting to individuals with intellectual and physical disabilities
- Responsible for chart maintenance on all consumers
- Developed Wellness Events
- Created marketing materials for Respite Care Program
- Responsible for medical insurance verification
- Managed billing for Medicaid and Medicaid Waiver Services
- Conducted training and meetings for staff and management
- Assist staff nurse with implementing individual service care plans
- Enhanced community integration by facilitating community outings
- Responsible for maintaining confidential client data via computer
- Maintain all medical equipment and supplies
- Schedule medical appointment and arrange transportation
- Contact parents and guardians regarding client needs
- CPI trained to safely protect highly agitated clients
- Assist with emergency evacuation procedures
Education
Associate of Applied Science - Health Sciences
ECPI University
Virginia Beach, VA06-2014
Bachelor of Science - Health Sciences
Western Governors University
Salt Lake City, UTSkills
- Care coordination
- Patient education
- EHR management
- Resource linking
- Advocacy strategies
- Program evaluation
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- CNA
- Medication Technician
Timeline
Population Health Care Coordinator
Duke University Health Systems
11.2021 - Current
Medical Front Office Manager
MindPath Care Centers at Carolina Partners in Mental HealthCare, PLLC
02.2020 - 08.2020
Training and Development Coordinator-NC Medicaid Managed Care Program
MAXIMUS
06.2019 - 01.2020
Family Life Manager
The Up Center
12.2008 - 12.2018
Associate of Applied Science - Health Sciences
ECPI University
Bachelor of Science - Health Sciences
Western Governors University
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