Summary
Overview
Work History
Education
Skills
Timeline
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Danito Yates

The Bronx,NY

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

6
6
years of professional experience

Work History

Store Manager

Cookies N Cream Inc
01.2021 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Customer Service Representative

DIGICEL Jamaica
04.2019 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Records Clerk

Jamaica Fire Brigade Headquarters
11.2011 - 11.2012
  • Assisted with typing, data entry and answering incoming calls as required.
  • Updated records with new information.
  • Followed confidentially regulations to maintain privacy.
  • Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
  • Distributed mail, interoffice correspondence and faxes to correct personnel within facility.
  • Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.

Telephone Operator

Jamaica Fire Brigade Headquarters
11.2011 - 11.2012
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Maintained accurate records of calls placed and received.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Operated switchboard and routed incoming calls to appropriate departments.

Education

High School Diploma -

Kingston High School
Kingston, Jamaica
06.2011

Skills

  • Strategic Merchandising
  • Store Opening and Closing
  • Focus and Follow-Through
  • Retail Operations
  • Time Management
  • POS Systems
  • Performance Monitoring and Evaluation
  • Management Training
  • Business Leadership
  • Coaching and Mentoring
  • Inventory Control
  • Shift Scheduling
  • Administrative Management
  • Records Organization and Management
  • Hiring and Training
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Customer Service

Timeline

Store Manager

Cookies N Cream Inc
01.2021 - Current

Customer Service Representative

DIGICEL Jamaica
04.2019 - 01.2021

Records Clerk

Jamaica Fire Brigade Headquarters
11.2011 - 11.2012

Telephone Operator

Jamaica Fire Brigade Headquarters
11.2011 - 11.2012

High School Diploma -

Kingston High School

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Danito Yates