Danito Yates
The Bronx,NY
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
3
3
years of professional experience
Work History
Mail Clerk
Law Offices of Michael S. Lamonsoff
Manhattan, NY
08.2023 - Current
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Responded to inquiries from internal staff regarding mailroom services and procedures.
- Delivered mail by dropping off to recipients within organization.
- Placed mail into appropriate PO boxes.
- Ensured compliance with federal regulations governing mailing processes.
- Operated photocopier to print, collate and fold documents.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Answered telephones, directed calls, and took messages.
Assistant Store Manager
Cookies N Cream LLC
Bronxville, NY
01.2021 - 08.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Education
MBA -
Kingston High School
Kingston, Jamaica06-2011
Skills
- Strong Organization Skills
- Service-Oriented
- Production Goal Setting
- Customer Service
- Team Collaboration
- Staff Development
- Sales Expertise
- Problem-Solving Skills
- Retail Sales
- Postal Service Product Knowledge
Affiliations
- Motivational Speaker
Timeline
Mail Clerk
Law Offices of Michael S. Lamonsoff
08.2023 - Current
Assistant Store Manager
Cookies N Cream LLC
01.2021 - 08.2023
MBA -
Kingston High School
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