Danitra Henderson
Grand Prairie
Summary
Dynamic Medical Assistant with extensive experience at Cook Children's CCPN Clearfork, skilled in HIPAA compliance and patient scheduling. Proven track record in enhancing patient satisfaction through quality improvement initiatives and effective communication. Adept at training staff and fostering a collaborative environment to ensure optimal patient care and operational efficiency.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Cook Children's CCPN Clearfork
12.2010 - Current
- Provided clinical support by preparing examination rooms and maintaining medical supplies.
- Assisted healthcare providers with patient assessments and documentation in electronic health records (EHR).
- Educated patients on treatment plans, medications, and preventive health measures to enhance compliance.
- Collaborated with interdisciplinary teams to coordinate patient care and improve service delivery outcomes.
- Trained and mentored junior staff on best practices in patient care and administrative procedures.
- Led quality improvement initiatives to enhance patient satisfaction scores and reduce wait times.
- Ensured adherence to regulatory standards and protocols, contributing to a safe clinical environment for patients and staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Back Office Supervisor/ NRCMA
Coppell Pediatrics Associates
01.2007 - 11.2010
- Supervised daily operations, ensuring efficient workflow and adherence to protocols.
- Trained and mentored staff on best practices for patient data management.
- Implemented process improvements, enhancing efficiency in appointment scheduling systems.
- Coordinated communication between clinical and administrative teams to streamline patient care.
- Monitored compliance with regulatory requirements, maintaining high standards of quality assurance.
- Developed training materials to support onboarding of new employees in back office procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Teacher III
Head Start of Greater Dallas
09.2002 - 01.2006
- Developed and implemented engaging lesson plans tailored to diverse student needs.
- Fostered a positive learning environment through effective classroom management techniques.
- Utilized educational technology tools to enhance instructional delivery and student engagement.
- Collaborated with colleagues to design interdisciplinary projects that promote critical thinking skills.
Education
No Degree - Nationally Registered Certified Medical Assistant
Concorde Career College
Arlington, TX01-2007
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Cook Children's CCPN Clearfork
12.2010 - Current
Back Office Supervisor/ NRCMA
Coppell Pediatrics Associates
01.2007 - 11.2010
Teacher III
Head Start of Greater Dallas
09.2002 - 01.2006
No Degree - Nationally Registered Certified Medical Assistant
Concorde Career College