Danitza Berny
Rio Rico,AZ
Summary
Results-driven bilingual banking professional fluent in English and Spanish with over 15 years of customer service experience and more than 6 years of leadership experience. Skilled in credit analysis, consumer lending, banking operations, financial risk assessment, and relationship management. Recognized for making sound credit decisions, maintaining regulatory compliance, and delivering exceptional service while building lasting member relationships.
Overview
9
9
years of professional experience
Work History
Credit Analyst
OneAZ Credit Union
Nogales
01.2024 - Current
- Analyze commercial loan applications by evaluating credit reports, income documentation, debt-to-income ratios, and overall creditworthiness.
- Make timely lending recommendations while ensuring compliance with internal policies and regulatory requirements.
- Partner with branch and lending teams to resolve complex loan scenarios and deliver outstanding member service.
- Maintain accuracy, confidentiality, and attention to detail throughout the lending process.
- Collaborated with underwriting team to streamline credit approval processes.
Teller
First Bank Yuma
Nogales
12.2022 - 01.2024
- Processed customer transactions accurately and efficiently, ensuring exceptional service delivery.
- Assisted customers with account inquiries and problem resolution to enhance satisfaction levels.
- Balanced cash drawer while maintaining high levels of accuracy and compliance.
- Maintained up-to-date knowledge of banking products and services to provide informed recommendations.
Patient Service Representative
Radiology Ltd.
Green Valley
11.2021 - 11.2022
- Coordinated patient scheduling and appointment confirmations for efficient workflow.
- Managed insurance verification and eligibility checks to ensure accurate billing processes.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Streamlined patient check-in procedures, enhancing overall clinic efficiency and patient satisfaction.
Call Center Coordinator / E-Commerce Specialist
Credit Union of Denver
Lakewood
09.2017 - 10.2021
- Coordinated cross-functional teams to enhance customer service processes and improve member satisfaction.
- Streamlined communication protocols between departments, reducing response times for member inquiries.
- Managed issue resolution processes, ensuring timely follow-up and closure of member concerns.
- Continuously updated knowledge about company products/services to provide accurate information and maintain credibility with clients.
- Implemented training programs for new staff, increasing knowledge retention and operational efficiency.
- Developed and maintained call center performance metrics, ensuring alignment with organizational goals.
Education
Pima Community College
Nogales High School
Skills
- Credit Analysis
- Consumer Lending
- Financial Risk Assessment
- Banking Operations
- Loan Documentation
- Customer Relationship Management
- Regulatory Compliance
- Cash Handling
- Team Leadership
- Bilingual (English & Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Credit Analyst
OneAZ Credit Union
01.2024 - Current
Teller
First Bank Yuma
12.2022 - 01.2024
Patient Service Representative
Radiology Ltd.
11.2021 - 11.2022
Call Center Coordinator / E-Commerce Specialist
Credit Union of Denver
09.2017 - 10.2021
Pima Community College
Nogales High School