Danixa Andrea Urrutia Tessini
South Orange
Summary
Proficient Au Pair skilled in household chores, shopping and activity planning. Familiar with offering homework assistance, managing extra-curricular activities and keeping kids safe in all environments. Offering 2 years of related experience.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Au Pair
The Herndon's Family
02.2022 - Current
- Enhanced family's daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Improved children''s language skills through engaging conversations and interactive language games.
- Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
- Assisted in improving children''s academic performance by providing tutoring and homework support.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
Receptionist
Pullman Hotel
08.2021 - 01.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Costumer Service
Nuevo Pudahuel Airport
05.2021 - 06.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
Receptionist
Hotel Puerto Natura & Spa
08.2018 - 10.2018
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Education
Tourism And Hospitality Administration
Duoc UC
Valparaíso, Chile09.2021
Skills
- Cultural Immersion
- Household Operations
- Toddler care experience
- Infant care experience
- Guest Relations
- Conflict Resolution
Certification
- Certified Entrepreneurship, Learning Across America - August 21, 2022
- Certified French for travel, Hudson County Community College - August 13, 2022
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Timeline
Au Pair
The Herndon's Family
02.2022 - Current
Receptionist
Pullman Hotel
08.2021 - 01.2022
Costumer Service
Nuevo Pudahuel Airport
05.2021 - 06.2021
Receptionist
Hotel Puerto Natura & Spa
08.2018 - 10.2018
Tourism And Hospitality Administration
Duoc UC
Similar Profiles
Ava HadsellAva Hadsell
Child Care Worker at Cantanese Family, Mulh Family, Wilkins FamilyChild Care Worker at Cantanese Family, Mulh Family, Wilkins Family
Jeanine HughesJeanine Hughes
Private Nanny at The Pape Family, The Hee Family, The Zita FamilyPrivate Nanny at The Pape Family, The Hee Family, The Zita Family
Maddison RussellMaddison Russell
Babysitter at Family Friends - Newell Family, Seaborne FamilyBabysitter at Family Friends - Newell Family, Seaborne Family