Daniyah Morgan
St Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Barnes Jewish Hospital
4921 Parkview Pl, Saint Louis, MO 63110
06.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Canceling and rescheduling patients within multiple BJC systems.
- Assuring proper patient identification, register, schedule, verify orders, retrieve and scan documents within multiple BJC systems.
Customer Service Specialist
Rose International- United Healthcare
16305 Swingley Ridge Rd, Chesterfield, MO 63017
05.2023 - 04.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Verified eligibility and compliance with authorization requirements for service providers.
- Interact with providers on the behalf of United Healthcare members, like help to see if codes are approved, appeals, and to see if they are in network with the member plan.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Dietary Aide
SSM Health St. Mary's Hospital
6420 Clayton Rd, Richmond Heights, MO 63117
03.2022 - 04.2023
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Riverview Gardens High School
1218 Shepley Dr, Saint Louis, MO 6313705.2023
Skills
Customer Service
Insurance Verification
HIPAA Compliance
Patient Registration
Patient check-in
Registration and Admissions
Medical Terminology
Healthcare systems navigation
Insurance Billing
Medical systems, Epic, Emomed, facets, others
First aid
Timeline
Patient Access Representative
Barnes Jewish Hospital
06.2024 - Current
Customer Service Specialist
Rose International- United Healthcare
05.2023 - 04.2024
Dietary Aide
SSM Health St. Mary's Hospital
03.2022 - 04.2023
High School Diploma -
Riverview Gardens High School