Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

DANIZ CABALLERO

Irving

Summary

Experienced retail operations manager with a customer-centric approach. Demonstrated ability to lead sales and service teams, implement profitability strategies, and drive overall store performance. Highly organized, excels in prioritizing daily tasks to meet performance and productivity goals. Skilled in recruiting, training, developing, and managing a team of store associates and assistant managers.

Overview

13
13
years of professional experience

Work History

Store Manager

STARBUCKS COFFEE COMPANY
05.2020 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

SUPERVISOR

STARBUCKS COFFEE COMPANY
10.2017 - 05.2020
  • High customer service experience
  • Leading a team in ensuring tasks were finished
  • Making daily and weekly order and organizing inventory.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

SALES REPRESENTATIVE

PRIMERICA
08.2015 - 09.2017
  • Provided great customer service
  • Supervised sales to meet deadlines
  • Responsible for comparing and completing monthly reports.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Provided technical support for customers using the company's products or services.

VOLUNTEER

WE CARE EAST L.A.
12.2015 - 12.2015
  • Helped organize event for the community
  • Helped disperse gifts for kids
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Gave away boxes of food to people within the community
  • Painted faces for the kids.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

SALES ASSOCIATE

MODA
02.2012 - 02.2014
  • Maintained store clean and organized
  • Solved problems with customers
  • Restocking and unpacking boxes
  • Cashier upon request of manager
  • Worked in two different store locations under the same management in separate shifts.

Education

BIOLOGY -

CALIFORNIA STATE UNIVERSITY, LOS ANGELES
Los Angeles, CA

GENERAL EDUCATION DEGREE -

SCHURR HIGH SCHOOL

Skills

  • Team player with excellent communication skills; reliable, flexible and hard-working
  • Bilingual, fluent in writing and speaking English and Spanish
  • Highly motivated with proven leadership qualities and attention to detail
  • Motivated self-starter with a strong desire to learn and evolve
  • Professional appearance, attitude and demeanor
  • Ability to work under minimal supervision
  • Computer skills: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Internet search savvy
  • Performance Reviews
  • Operational Goal Planning
  • Team Building And Leadership

Languages

English
Full Professional
Spanish
Professional

References

References available upon request.

Timeline

Store Manager

STARBUCKS COFFEE COMPANY
05.2020 - Current

SUPERVISOR

STARBUCKS COFFEE COMPANY
10.2017 - 05.2020

VOLUNTEER

WE CARE EAST L.A.
12.2015 - 12.2015

SALES REPRESENTATIVE

PRIMERICA
08.2015 - 09.2017

SALES ASSOCIATE

MODA
02.2012 - 02.2014

GENERAL EDUCATION DEGREE -

SCHURR HIGH SCHOOL

BIOLOGY -

CALIFORNIA STATE UNIVERSITY, LOS ANGELES

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