Danjel Ivezaj
Ferndale,Michigan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Owner
Black Mountain Memorabilia LLC
Ferndale
09.2023 - Current
- Sourcing hundreds of different memorabilia items, networking with athletes and organizations, providing customer service, conducting competitive analysis, and organizing exhibitions.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Authorized Connector
Comcast
Ferndale
04.2023 - Current
- Identifying leads, networking, consulting with customers, maintaining lead records, and resolving issues.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Participated in industry conferences and workshops to stay current on market trends and best practices.
- Developed strong relationships with clients to foster loyalty and encourage repeat business.
Sales Rep/Customer Service
All State Painting
Milford
03.2017 - 01.2023
- Coordinating appointments, resolving customer issues, providing estimates, liaising with teams, ensuring satisfaction, and maintaining client relationships.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Planned work calendar by scheduling appointments and tracking customer service requests.
Sales Associate
Broadway Painting
06.2015 - 01.2017
- Managed a high-performing sales team of 8 people, providing coaching and guidance to ensure consistent achievement of sales targets.
- Negotiated contracts with clients to secure long-term partnerships and maximize profitability for both parties.
- Organized hundreds of trade shows, conferences, and other networking events to showcase company products and services while generating leads.
- Managed accounts to retain existing relationships and grow share of business.
Education
Some College (No Degree) - Homeland Security
Oakland Community College
Bloomfield Hills, MISkills
- Verbal and written communication
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
- Active Listening
- Conflict Resolution
- Conflict Mediation
Timeline
Owner
Black Mountain Memorabilia LLC
09.2023 - Current
Authorized Connector
Comcast
04.2023 - Current
Sales Rep/Customer Service
All State Painting
03.2017 - 01.2023
Sales Associate
Broadway Painting
06.2015 - 01.2017
Some College (No Degree) - Homeland Security
Oakland Community College
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