Daniel Lehman
IT / Network Technician
Twp. Of Washington,United States
Summary
First-rate IT Specialist with 6+ years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Windows and Mac environments and subject matter expert on Microsoft 365 and Google Workspace. Established reputation as sharp technology expert when working with users to identify and deploy solutions.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
IT / Network Technician
Geek Girls IT Services
Teaneck, NJ
06.2022 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Installed patches and performed backups, system builds and image updates.
- Troubleshot hardware and software to determine and rectify network problems.
Interim Store Manager
FedEx Office
Clifton, NJ
09.2021 - 04.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Assistant Store Manager
Staples
Clifton, NJ
07.2011 - 09.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
PC Services Technician
CompUSA
Brandon, FL
03.2011 - 06.2011
- PC Troubleshooting/Repair of all conditions.
- Install various software and hardware on new/used computers.
- Utilize customer service skills on a daily basis to explain scope of work while upholding standard store policy.
Point-of-Sale Technician (Level 2)
Spencer Gifts
Egg Harbor Township, NJ
03.2009 - 08.2010
- Configured hardware, devices and software to set up work stations for employees.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Patched software and installed new versions to eliminate security problems and protect data.
- Troubleshoot tickets and requests for all point-of-sale equipment on a case-by-case basis supporting 600+ Spencer's stores across the United States and Canada.
- Provide 2nd level support for WAN engineers as well as additional support for Spirit Halloween stores when in-season.
Computer Technician
Tower Hill School
Wilmington, DE
02.2007 - 07.2007
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Executed technology implementation projects with minimal downtimes.
- PC & Mac Troubleshooting and Repair
PC Services Technician
Circuit City
Deptford, NJ
07.2005 - 07.2007
- PC Troubleshooting/Repair of all conditions
- Install various software and hardware on new/used computers
- Utilize customer service skills on a daily basis to explain scope of work while upholding standard store policy.
Computer Technician
Bankbridge Regional School
Sewell, NJ
07.2004 - 06.2005
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- PC & Mac Troubleshooting and Repair
Education
Associate of Science - Information Technology
09.2005 - 06.2007
High School Diploma -
09.2001 - 06.2005
- Completed professional development in Cisco Networking Academy
- Professional development completed in CompTIA A+.
Skills
Network configuration
Networking Hardware Installation
Component installation
Network support
Call triaging
Good Telephone Etiquette
MS Office
Certification
CompTIA A+ Certified Professional
Timeline
IT / Network Technician - Geek Girls IT Services
06.2022 - Current
HubSpot Academy Inside Sales
11-2021
Interim Store Manager - FedEx Office
09.2021 - 04.2022
Assistant Store Manager - Staples
07.2011 - 09.2021
PC Services Technician - CompUSA
03.2011 - 06.2011
Point-of-Sale Technician (Level 2) - Spencer Gifts
03.2009 - 08.2010
Computer Technician - Tower Hill School
02.2007 - 07.2007
Pierce College - Associate of Science, Information Technology
09.2005 - 06.2007
PC Services Technician - Circuit City
07.2005 - 07.2007
Computer Technician - Bankbridge Regional School
07.2004 - 06.2005
CompTIA A+ Certified Professional
06-2004
Gloucester County Institute of Technology - High School Diploma,
09.2001 - 06.2005