Danleisha Thomas
Memphis
Summary
Dedicated operations coordinator with experience in logistics management and administrative support. Skilled in tracking shipments, optimizing routes, and maintaining precise records to drive operational efficiency.
Overview
16
16
years of professional experience
Work History
Clerk
Estes Express
Memphis
08.2024 - Current
- Create freight manifest lists using applicable coding.
- Schedule, track, trace, and bill shipments.
- Plan dispatch routes to optimize costs.
- Coordinated with drivers to ensure efficient delivery schedules and routes.
- Collaborated with team members to improve workflow efficiency in the office.
- Supported office clerical functions using word processing and other software, email and office machines.
- Investigate and resolve overages, shortages, and damaged freight, including Hazmat materials.
Shipping and Receiving Clerk
Parker Hannifin Corp.
Olive Branch
02.2023 - 06.2024
- Processed incoming shipments and verified contents against packing slips.
- Coordinated outbound shipments ensuring compliance with safety regulations.
- Organized inventory
- Maintained accurate shipping and receiving logs using company software.
- Operated forklifts and pallet jacks to move heavy items safely within the facility.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Supervisor
Buske Logistics
Memphis
08.2021 - 01.2023
- Supervised daily logistics operations and ensured efficient workflow.
- Trained new staff on safety protocols and operational procedures.
- Collaborated with management to develop training programs for staff development.
- Directed and supervised a team of 7-10 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Call Center Representative
Frontdoor, Inc (American Home Shield)
Memphis
03.2020 - 01.2022
- Processing Appliance orders for customers.
- Ensure customer satisfaction by resolving issues related to service, billing, and/or other issues.
- Maintaining up to date knowledge and features of AHS products and services.
- Provide customers with all available options related to repairs / replacements.
- Document customer information and call history.
Customer Service/Forklift Operator
Buske
Memphis
02.2021 - 08.2021
- Utilized warehouse management systems for tracking inventory movement.
- Assisted with physical inventories as needed.
- Verified received goods by comparing with purchase orders.
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Updated inventory and production information using warehouse management systems and scanner guns.
Cargo Agent
Memphis International Airport
Memphis
04.2009 - 02.2020
- Check import/export documentation to decide cargo content and classify goods.
- Participate in cargo loading in order to ensure completeness of the load driving a forklift.
- Estimate freight or postal rates, record ship costs and weights.
- Inspect and count items upon arrival.
- Record shortages and reject damaged goods.
- Lift 50lbs consistently.
Guest Clerk
Regional One Health
Memphis
08.2016 - 04.2019
- Provided compassionate support to families by effectively communicating patient information, fostering trust and understanding during challenging times.
- Analyzed incoming calls to prioritize urgent inquiries, ensuring timely responses and maintaining high standards of service.
- Operate office equipment, fax machines, copiers, and phone system.
- Troubleshoot issues with equipment as needed.
- Maintain confidentiality in all aspects of the job.
- Greet visitors and callers and handle inquiries, directing them to the appropriate person.
Education
Certificate of Technical Studies - Information And Computer Systems
Health Tech Institute of Memphis
Memphis, TN12-2018
High School Diploma -
Manassas High School
Memphis, TN05-2010
Skills
- Administrative support
- Problem solving
- Attention to detail
- Route planning
- Freight billing
- Proficient in WMS technologies
- Forklift operation
- Logistics coordination
- Inventory management
- Freight coordination
- Shipping and receiving
Timeline
Clerk
Estes Express
08.2024 - Current
Shipping and Receiving Clerk
Parker Hannifin Corp.
02.2023 - 06.2024
Supervisor
Buske Logistics
08.2021 - 01.2023
Customer Service/Forklift Operator
Buske
02.2021 - 08.2021
Call Center Representative
Frontdoor, Inc (American Home Shield)
03.2020 - 01.2022
Guest Clerk
Regional One Health
08.2016 - 04.2019
Cargo Agent
Memphis International Airport
04.2009 - 02.2020
Certificate of Technical Studies - Information And Computer Systems
Health Tech Institute of Memphis
High School Diploma -
Manassas High School