Danmelys Baptista
Orlando,FL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
Gym Receptionist
GYM GOLD POWER
01.2021 - 11.2021
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
Customer Support Associate
Supermarket JUAN BUENO
03.2018 - 06.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Provided seller support on refunds, posted feedback and policy changes.
Education
No Degree - English Student
Centro Venezolano Americano.
Caracas, Miranda Venezuela.04.2021
No Degree - Business Administration
Colegio Universitario Caracas
Chacao, Caracas Venezuela.09.2018
High School Diploma -
Manuel Maria Villalobos
Vargas , Venezuela.06.2015
physical exercise
I like to do anaerobic exercises every morning.
Languages
Espanish
Native or Bilingual
English
Elementary
Timeline
Gym Receptionist
GYM GOLD POWER
01.2021 - 11.2021
Customer Support Associate
Supermarket JUAN BUENO
03.2018 - 06.2020
No Degree - English Student
Centro Venezolano Americano.
No Degree - Business Administration
Colegio Universitario Caracas
High School Diploma -
Manuel Maria Villalobos
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