Hi, I’m
D’Ann Donnell
Houston,TX
Summary
Energetic qualified professional with an extensive background in Customer Service. Extremely motivated and hard-working individual with the ability to demonstrate acquired skills, experience and commitment to job excellence.
Overview
16
years of professional experience
Work History
Katz's Never Closes
Trainer Assistant
07.2020 - Current
Job overview
- Facilitated in-person and blended learning sessions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Monitored new server performance and offered continuous support throughout training period.
- Executed performance management programs to increase employee engagement and productivity.
- Provided continuous evaluation and feedback to server employees.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Provided coaching and mentoring to employees.
- Utilized effective communication techniques to support server learning and comprehension.
Smokey Bones Bar & Fire Grill
Service Manager
01.2016 - 07.2020
Job overview
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Golden Coral
Server
01.2015 - 01.2016
Job overview
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Golden Corral restaurant with social relevancy and intentionality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
SCS Healthcare Marketing Inc
Administrative Assistant
01.2008 - 01.2009
Job overview
- Updated and archived physician’s CV’s and bios to ensure accurate information.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Westfield Corporation
Customer Concierge
01.2007 - 01.2008
Job overview
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Assisted guests with variety of services and local attraction information.
- Facilitated and coordinated transportation services for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
AMG Medical InstitutePaterson, NJ
Certified Home Health Aide
03.2015
Danville Community College
Business Administration Courses
Berkeley College
Business Management Courses
Skills
- Quality Control
- Problem-Solving Ability
- Senior Leadership Support
- Coordination
- Multi-Line Phone Talent
- Service Standard Compliance
- Maintaining Clean Work Areas
- Staff Training
- Professional Telephone Demeanor
- Active Listening
- Customer Relations
- Money Handling Abilities
- Managing Multiple Tasks
Timeline
Trainer Assistant
Katz's Never Closes
07.2020 - Current
Service Manager
Smokey Bones Bar & Fire Grill
01.2016 - 07.2020
Server
Golden Coral
01.2015 - 01.2016
Administrative Assistant
SCS Healthcare Marketing Inc
01.2008 - 01.2009
Customer Concierge
Westfield Corporation
01.2007 - 01.2008
AMG Medical Institute
Certified Home Health Aide
Danville Community College
Business Administration Courses
Berkeley College
Business Management Courses
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