Danna Barragan
Office Coordinator/ Payroll
Indianapolis,United States
Summary
Organized Office Coordinator with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Diligent, energetic, known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued. Bilingual customer service representative with over five years of experience in telephone and face-to-face customer interaction. As an ambitious and organized individual, I will add significant value to your company. My aptitude for taking on challenges head on and my previous work experience will ensure that I make meaningful contributions to your company's goals.
Overview
7
7
years of professional experience
1
1
Language
Work History
Office Coordinator/Payroll Specialist
Southwest Health Center
01.2022 - Current
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Compiles and processes payroll for the cost center.
- Coordinates and maintains department supply inventory
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Serves as liaison between management staff and other departments and individuals.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated company events, fostering team building and boosting overall morale.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Real Estate Agent Coordinator
Realtor.com
02.2019 - 12.2019
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Provided guidance to first time home buyers or potential home buyers in marketing, and purchasing property for the right price under the best terms.
- Determined clients needs by finding the best real state agent who would meet their needs, coordinate negotiation processes between real state agent and home buyers.
- Prepared necessary paperwork and collected useful information to cooperate with mortgage lenders and home inspectors.
- Coordinated paperwork and enter dates about marketing, prices , mortgages and legal requirements ensuring the best customer experience for home buyers.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
Bilingual Customer Service Representative
United Airlines
01.2018 - 02.2019
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Worked as a reservation agent making reservations, answering customer questions, selling additional products and services.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Foreign Languages Education
Smart Academy
Bogota,Colombia12-2019
High School Diploma -
Tomas Carrasquilla
Bogota,Colombia11-2014
Skills
Bilingual fluency in Spanish
Office administration
Project coordination
Correspondence management
Document management
Multitasking
Customer service
Time management
Problem- solving
Team leadership
Data entry
Interpersonal and written communication
Payroll administration experience
Timeline
Office Coordinator/Payroll Specialist
Southwest Health Center
01.2022 - Current
Real Estate Agent Coordinator
Realtor.com
02.2019 - 12.2019
Bilingual Customer Service Representative
United Airlines
01.2018 - 02.2019
Associate of Arts - Foreign Languages Education
Smart Academy
High School Diploma -
Tomas Carrasquilla
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