Summary
Overview
Work History
Education
Skills
Timeline
Generic

D'Anna Berry-Creel

Chagrin Falls

Summary

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Always having to communicate with managers, patients, and doctors.

Overview

11
11
years of professional experience

Work History

Phlebotomist

Quest Diagnostics
Twinsburg
12.2021 - Current
  • Collected blood samples from patients following established hospital protocols.
  • Prepared specimens for laboratory analysis and transportation.
  • Maintained accurate patient records in the electronic health system.
  • Ensured compliance with safety and infection control standards during procedures.
  • Assisted patients with questions and provided emotional support during procedures.
  • Verified patient information prior to specimen collection.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Provided excellent customer service while interacting with patients.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Assisted in the preparation of laboratory specimens for analysis and testing.

Phlebotomist

University Hospital - University Health System
Twinsburg
12.2021 - 01.2025
  • Collected blood samples from patients following established hospital protocols.
  • Maintained accurate patient records in the electronic health system.
  • Ensured compliance with safety and infection control standards during procedures.
  • Prepared specimens for laboratory analysis and transportation.
  • Assisted patients with questions and provided emotional support during procedures.
  • Trained new phlebotomists on best practices and hospital policies.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Provided excellent customer service while interacting with patients.
  • Assisted in the training of new phlebotomists.
  • Responded quickly and effectively to emergency situations.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Processed samples accurately and efficiently.
  • Documented patient information into electronic medical records system.

Caregiver

Arden Courts Memory Care
Chagrin Falls
05.2017 - 12.2021
  • Assisted residents with daily living activities and personal care needs.
  • Facilitated engaging activities to promote social interaction among residents.
  • Monitored and documented residents' health and behavioral changes regularly.
  • Communicated effectively with families regarding resident well-being and care updates.
  • Collaborated with nursing staff to ensure comprehensive care plans were followed.
  • Maintained a safe and clean environment for residents and staff members.
  • Responded promptly to resident needs, ensuring their comfort and safety at all times.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Partnered with registered nurses and physiotherapists to provide care to patients.

Restaurant Hostess

Bob Evans Restaurant
Macedonia
05.2016 - 06.2017
  • Greeted and welcomed guests upon arrival at the restaurant.
  • Managed reservation system to ensure efficient seating arrangements.
  • Guided guests to their tables while maintaining a friendly demeanor.
  • Assisted servers by communicating wait times and special requests.
  • Coordinated with kitchen staff to manage guest flow during busy hours.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Maintained cleanliness and organization of the host stand area.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered telephone to provide dining information and take reservations.

Customer Service Cashier

Marcs Grocery
Solon
08.2014 - 07.2016
  • Processed customer transactions efficiently at the register.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Assisted customers with product inquiries and store navigation.
  • Handled returns and exchanges according to store policy.
  • Collaborated with team members to ensure a smooth checkout experience.
  • Managed inventory levels by restocking shelves as needed.
  • Provided friendly service to enhance customer satisfaction.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Balanced cash drawers at the end of each shift.

Education

High School Diploma -

Bedford High School
Bedford, OH
06-2015

Skills

  • Blood collection
  • Patient safety
  • Sample preparation
  • Infection control
  • Patient support
  • Specimen processing
  • Time management
  • Proper labeling
  • Emergency response training
  • Patient care
  • Data entry accuracy
  • Safety compliance
  • Professional communication
  • Welcoming customers
  • Listening skills
  • Greeting customers
  • Active listening
  • Telephone etiquette

Timeline

Phlebotomist

Quest Diagnostics
12.2021 - Current

Phlebotomist

University Hospital - University Health System
12.2021 - 01.2025

Caregiver

Arden Courts Memory Care
05.2017 - 12.2021

Restaurant Hostess

Bob Evans Restaurant
05.2016 - 06.2017

Customer Service Cashier

Marcs Grocery
08.2014 - 07.2016

High School Diploma -

Bedford High School

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