D’Anna Davis
Richmond,VA
Summary
Detailed Administrative Assistant experienced in fast paced professional environments. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled in documentation review, data entry, and daily administrative support tasks.
Overview
2
2
year of professional experience
Work History
Veterinary Receptionist
Varina Veterinary Hospital
04.2024 - Current
- Assisted with medical coding and billing, while maintaining current and accurate medical records.
- Printed prescription requests and queries in compliance with practice protocol.
- Organized and maintained patient chart filing systems.
- Received and routed laboratory results to correct clinical staff members.
- Assisted veterinarians in providing timely care to patients through effective communication.
- Facilitated smooth daily operations by answering incoming calls and directing inquiries.
- Answered phone calls and messages to offer office information, answer questions, and direct calls to the 3 doctors in the office.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Client Service Professional
H&R Block
01.2024 - 04.2024
- Maintained meticulous records of all client conversations, implementing new data into computer systems each day.
- Responded to customer calls and emails to answer questions about services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Educated customers about billing, payment processing, and support policies.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Executive Secretary
Virginia Union University
05.2023 - 04.2024
- Handled confidential information in professional manner.
- Managed 2 phone lines and facilitated calls daily with clients, staff, and vendors.
- Managed inquiries and appointments resulting in streamlined scheduling procedures.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda materials.
- Facilitated smooth front desk operations by verifying confidential information and managing records, contributing to a seamless & error-free experience.
Education
Bachelor of Science - Health Science
Virginia Union University
Richmond, VA05.2025
Skills
- Scheduling
- Document Scanning
- Patient Charting
- Billing and Invoicing
- Records Management
- Interpersonal Communications
- HIPAA Compliance
- Customer Assistance and Hospitality
- Documentation review (3 years)
- Telephone Management
- Data Transcription
Accomplishments
Virginia Union University Intern of the Year 2022-2023
Virginia Union University Junior of the Year 2023-2024
Timeline
Veterinary Receptionist
Varina Veterinary Hospital
04.2024 - Current
Client Service Professional
H&R Block
01.2024 - 04.2024
Executive Secretary
Virginia Union University
05.2023 - 04.2024
Bachelor of Science - Health Science
Virginia Union University
Certification
CPR Certified - 2024
Similar Profiles
Andrew OatesAndrew Oates
Teacher at Fuquay-Varina Middle SchoolTeacher at Fuquay-Varina Middle School
Nichole BaxleyNichole Baxley
HOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary ClinicHOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary Clinic
Natalie MitlyngNatalie Mitlyng
Summer Research Student at Nc State College Of Veterinary Medicine & Veterinary HospitalSummer Research Student at Nc State College Of Veterinary Medicine & Veterinary Hospital