Danna DeJarnett

• Built and led a nationwide sales team, creating market verticals and sales strategies for proprietary technologies.
• Collaborated in executive meetings, providing insights on product branding and go-to-market strategy.

• Served as the primary point of contact for field consultants and clients, managing project lifecycles and add-on sales.
• Led client engagement efforts, focusing on Oracle, JDE, and SAP expertise, while guiding remote consultants.

Since exiting Finthrive to help my father with his transition to Palliative Care, I have given a lot of thought as to what type of opportunity I'd most excell at and thus, share with you my greatest accomplishments in my career:

• Self-motivated, with a strong sense of personal responsibility.
• Excelled in fast-paced environments, consistently meeting tight deadlines.
• Demonstrated strong organizational and time management skills across multiple projects.
• Cultivated effective working relationships through respect, friendliness, and willingness to help wherever needed.
• Communicated effectively, both verbally and in writing, enhancing team collaboration.
• Adapted quickly to new technologies and software applications, showcasing learning agility.
• Worked independently and collaboratively within teams to achieve common goals.
• Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.
• Maintained a self-motivated approach with a strong sense of personal responsibility.

• Strengthen client relationships as a trusted advisor and advocate, utilizing strategic processes to meet client needs and enhance satisfaction.
• Lead Customer Success Managers (CSMs) and implementation teams to exceed annual retention, go-live, and advocacy goals through standardized processes.
• Actively collaborate with Product and Onboarding teams, as well as key vendor partners to support customer requirements and provide high-quality solutions.
• Resolve complex vendor and client inquiries through coordination with cross-functional teams, enhancing customer satisfaction and operational efficiency.
• Support revenue growth by educating team members on tools, products, and Azure Marketplace programs to drive sales.
• Continuously stay informed on industry trends to ensure cutting-edge strategies are applied to customer engagement.
• Directly assist in customer growth opportunities, lead challenging conversations, and diffuse escalations to uphold strong customer relationships and drive client success.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms while increasing consultant revenue forecasts

• Directed Customer Success, Client Engagement, and Business Development, enhancing profitability and fostering client growth.
• Led a team of 4 Sales and 4 CSMs to execute sales strategies, consistently delivering exceptional customer service.
• Developed a network for Neurodivergent employment opportunities in Indiana, supporting individuals with Autism.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Leveraged AI technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
• Delivered strong financial performance despite challenging economic conditions (Pandemic) by executing prudent risk management strategies throughout all aspects of business operations.
• Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.

• Managed customer relationships as a trusted advisor, promoting adoption of Workday products across multiple states.
• Executed consultative selling strategies, securing $500K in new business and $500K in renewals within the first year hitting $1M targeted quota
• Directed Customer Success initiatives, overseeing success plans and managing escalations for over 30 accounts.
• Organized regional educational sessions, leading to increased customer satisfaction and product knowledge.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Streamlined internal processes for better efficiency in account management tasks.
• Improved overall team productivity by implementing best practices in organization and time management.
• Developed customized account plans for clients to help them achieve their business goals.

• Established policies and procedures for recruiting, project management, and human resources in a new division.
• Led national sales and recruiting teams, securing $2M in new business across healthcare, private equity, and manufacturing.
• Developed innovative sales and customer solutions, building relationships with new clients and partners.

• Achieved $2M in first-year sales by securing seven new clients through effective management of sales and recruiting teams.
• Developed strategies to resolve complex client issues and sustain competitive advantage.
• Monitored industry trends and utilized technical expertise to improve client engagement.
• Built strong relationships with key decision-makers at the executive level within national accounts organizations.
• Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
• Resolved complex problems to positively impact sales and business direction.
• Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
• Maximized revenue growth by identifying upsell opportunities within existing accounts.
• Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.

• Established and managed reseller channels for new product distribution across the Midwest and Northeast.
• Developed sales organization and compensation plans, aligning strategic priorities for national distribution.
• Facilitated channel engagement to support territory sales goals.
• Cultivated and developed strategic partnerships to build assigned territory channel engagement to support territory sales goals.
• Coordinated sales activities with partners and resellers to identify and close new business.
• Drove and delivered sales leads which in turn led to converting leads into new business.