Summary
Overview
Work History
Education
Skills
Timeline
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DANNA DIAZ

Tampa,FL

Summary

Multilingual International Relations Student seeking a position starting in summer 2023 applying knowledge i the fields of theory and structure of the state, Human Rights, and international and maritime law. Capable of working well under pressure individually or in groups. Organized, disciplined and responsible.

Overview

1
1
year of professional experience

Work History

Business Owner & Entrepreneur

Pepa Bite´s
04.2020 - 01.2021
  • Barranquilla - Colombia
  • Negotiated supplier contracts to secure competitive pricing for materials and services
  • Devised processes to boost long-term business success and increase profit levels
  • Launched new product lines successfully through comprehensive planning, marketing strategy and research.

Bilingual Agent

Teleperformance
07.2020 - 12.2020
  • Work from Home
  • Maintained and managed customer files and databases
  • Documented customer service policies, scripts and procedures in English and Spanish
  • Assisted customers with Spanish-language inquiries in a timely and professional manner
  • Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer, to appropriately offer resolution to customer
  • ACCOMPLISHMENTS
  • Operation Global Action, project
  • (Online)

University of South Florida
Tampa, Florida
05.2020 - 06.2020
  • Too Young for Vows.

Universidad del Norte, University of South
  • Florida; OGA 2021
  • N

Education

B.S - International Relations: International Relations

Universidad Del Norte Barranquilla
May 2024

B.S - International Relations: International Relations and Affairs

University of South Florida
May 2023

Skills

  • SKILLS & INTERESTS
  • Skills:
  • Team Development, Inventory Control
  • Processes, Team Bonding, Strategic Vision,
  • Organized, Work well under pressure, Conflict
  • Resolution
  • Technical:
  • Microsoft Word, Excel, Power point
  • Teams

Timeline

Bilingual Agent

Teleperformance
07.2020 - 12.2020

University of South Florida
05.2020 - 06.2020

Business Owner & Entrepreneur

Pepa Bite´s
04.2020 - 01.2021

Universidad del Norte, University of South

B.S - International Relations: International Relations

Universidad Del Norte Barranquilla

B.S - International Relations: International Relations and Affairs

University of South Florida

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DANNA DIAZ