Danna Dominguez

· Created and maintained well-organized electronic and hard copy files to support business processes.

· Collaborated with operations team to provide excellent customer service and foster positive work environment.

· Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.

· Answered and managed incoming and outgoing radio calls while recording accurate messages for management.

· Monitored multiple KPI tools to track operational performance.

· Followed detailed directions from management to complete daily paperwork and computer data entry.

· Greeted customers, answered menu questions and responded to complaints.

· Assisted food prep and assembly on line and served 37 customers per day.

· Trained food truck employees to follow established safety and hygiene standards.

· Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

· Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

· Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

· Implemented effective inventory control systems to reduce food spoilage and waste.

· Answered customers' questions, recommended items, and recorded order information.

· Bussed and reset tables to keep dining room and work areas clean.

· Cultivated warm relationships with regular customers.

· Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

· Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

· Remained calm and poised when dealing with difficult customers or during busy shifts.

· Communicated with kitchen staff to enable accurate food preparation.

· Processed orders and sent to kitchen employees for preparation.

· Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

· Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

· Inspected dishes and utensils for cleanliness.

· Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

· Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

· Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.