Danna E. Trevino-Arteaga
Arlington,Texas
Summary
Accomplished professional with extensive experience at Verizon Wireless, excelling in network troubleshooting and project management. Proven ability to lead teams and enhance operational efficiency. Adept at administrative support and customer service, driving successful outcomes. Recognized for optimizing processes, resulting in a 20% increase in productivity. Skilled in data entry and office organization.
Overview
22
22
years of professional experience
Work History
Administrative Assistant III
Texas Workforce Commission
12.2023 - Current
- Retrieve and distribute absence line voice mail messages.
- Maintain and updates the center’s leave calendar by data-entering approved leave requests to the CAST system.
- Ensure employees’ leave is correctly entered and timely at the end of each month to avoid overpayment and underpayment.
- Handle personnel action forms such as written warnings, PIPs, pre-termination, termination, PPRs, exit forms, etc. with confidentiality.
- Respond to inquiries from staff regarding the insurance and benefits programs, updates on both programs, FMLA, Worker's Compensation, ESL, Sick Leave Pool, and the appeal, grievance and complaint process.
- Prepare Worker’s Compensation packets and assist the SSO to ensure that all accidents are reported, and Workmen’s Compensation forms are completed and processed.
- Prepare and submit Requisitions and Purchase Orders.
- Respond to inquiries from job applicants and assist as needed with the selection and hiring process.
- Answer administrative call coverage group phones and door intercoms.
- Take messages and escort center visitors.
- Remain flexible and assist with additional tasks as needed for the success of the department and division.
New Accounts Clerk
Allied Electronics
05.2018 - 05.2023
- Process customers tax exemption forms, process incoming mail.
- Forward mail to the correct department to issue credit to customer’s invoices.
- Web-portal billing via Ariba, email customers for tax certifications when needed, along with verifying state tax ID’s, and sending past due invoices for payments.
- Updating customers in house records for name changes using D & B.
- Process ACH/EFT and vendor forms for various customers.
- Worked on special billing when needed.
Customer Service Representative
Aetna
12.2016 - 04.2018
- Handle customer service inquiries and problems.
- Answer questions and resolve any issues based on phone calls or letters.
- Explain the member responsibilities, process claim handoffs, complaints, grievance and appeals for members.
- Educate customer on their plan benefits, process plan payments via FIS.
- Determine medical necessity, applicable coverage and verifies member plan eligibility.
Action Center Agent
City of Arlington
06.2016 - 12.2016
- Handle customer complaints for code compliance, animal services, reports for waste and filed those complaints to those various departments for the city.
- Created new water accounts for residential and commercial properties, reconciled billing accounts for those same customers.
MTS III Clst
Verizon Wireless
01.2013 - 10.2014
- Monitor network statistics during user trial periods using handset analyzer.
- Perform troubleshooting of issues base on available information from network tools (e.g. iris-view/RTT/MTAS/MARS) and device logs in order to narrow the scope of the issue and to drive an efficient resolution.
- Collaborate with regional performance/data core engineers for evaluating device and network performance concerns.
- Support customer facing departments and ticketing systems for post-launch issues resolution.
- Act as liaison in reporting issues to device OEM’s and the Device Marketing team using HP ALM systems.
- Communicate known issues to network teams via the NDI Collaboration Center.
Senior Technician
Verizon Wireless
06.2012 - 01.2013
- Company Overview: Network Repair Bureau
- Support other network groups within Verizon Wireless in resolving customer problems, support NRB Technicians with their promotions between all titles available in the NRB.
- Serve as the main point of contact (TEAM LEAD) for the NRB.
- Work closely with management for any tasks needed to reduce their workflow.
- Support all NRB Technicians from the Southlake and Bedminster locations with troubleshooting of any ticket type.
- Identify and deliver needed coaching to the NRB Technicians and Technical support when appropriate.
- Serve as Project lead for all LTE/GSM for Southlake NRB, GSM/CDMA/DATA roaming lead.
- Create new hire logins, perform monthly ticket reviews on Associate Technicians and Technicians.
- South Lead Liaison for 611 customer care centers.
- Create weekly and monthly error reporting for all the areas of 611 care centers.
- Held and trained Global GSM Training and clinics.
- Network Repair Bureau
Dispatch Supervisor
Adea Solutions
02.2005 - 01.2006
- Oversee dispatch call center, verified that all technicians were sent to appropriate location and in a timely fashion to work customers PBX related issues.
- Verified time spent on site to actual cost, trained dispatchers to properly handle all incoming calls.
Police Dispatcher
MISD Police Department
02.2004 - 02.2005
- Maintain call logs, dispatch officers to schools when needed.
- Entered and verified warrants to TCIC/NCIC processed paperwork for arrest, ID badges for MISD employees.
- Completed deposits of money taken in for the week.
- Maintain software upgrades for the police department computers, and various other duties as assigned by the communications supervisor and Police Chief.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05.2025
CCNA -
Tarrant County College
Fort Worth, TX01.2015
Honorable Discharge - Communications
US Navy
San Diego, California12-1992
Academic Diploma -
Hereford High School
Hereford, TX01.1984
Skills
- Administrative support
- Customer service
- Data entry
- Office organization
- Network troubleshooting
- Project management
Timeline
Administrative Assistant III
Texas Workforce Commission
12.2023 - Current
New Accounts Clerk
Allied Electronics
05.2018 - 05.2023
Customer Service Representative
Aetna
12.2016 - 04.2018
Action Center Agent
City of Arlington
06.2016 - 12.2016
MTS III Clst
Verizon Wireless
01.2013 - 10.2014
Senior Technician
Verizon Wireless
06.2012 - 01.2013
Dispatch Supervisor
Adea Solutions
02.2005 - 01.2006
Police Dispatcher
MISD Police Department
02.2004 - 02.2005
Associate of Arts -
Tarrant County College
CCNA -
Tarrant County College
Honorable Discharge - Communications
US Navy
Academic Diploma -
Hereford High School
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