Danna Garcia
Jacksonville,FL
Summary
Experienced professional with a strong background in providing exceptional communication services across diverse industries, including legal, medical, and educational sectors. Possesses a solid foundation in human behavior, emotional intelligence, and cultural sensitivity, well-suited for roles in human resources. Skilled in conflict resolution, active listening, and creating inclusive environments. Currently pursuing a Bachelor's degree in Psychology to further enhance skills in interpersonal communication, writing, and research.
Overview
7
7
years of professional experience
Work History
Spanish Interpreter
Cyracom Language Solutions
12.2021 - Current
- Responsible for providing vital interpretation services to bridge communication gaps between Spanish-speaking clients and English-speaking professionals within the legal, medical, mental health, and banking fields
- Proficiently ensuring the resolution of misunderstandings by employing active listening abilities and practical interpretation techniques that address cultural nuances and language barriers
- Conduct consecutive interpretations of complex legal and medical terminology accurately in a fast-paced environment
- Maintain a high level of impartiality, neutrality, and cultural sensitivity during emergency, medical, and mental health service calls, fostering an environment where all parties involved feel respected, understood, and heard
- Effectively interpret 2-hour-long unemployment hearings, ensuring clear and accurate communication between all parties involved
- Proficiently address language and cultural nuances, facilitating a comprehensive understanding for the judge to make informed case decisions
- Proficiently perform lengthy lawyer-client intake calls, skillfully utilizing legal vocabulary to ensure a thorough understanding of all necessary legal processes by the parties involved
Student Coach
AmeriCorps City Year
08.2021 - 12.2021
- Utilized holistic coaching and critical thinking skills to provide personalized support for English Language Learner (ELL) students, helping them overcome personal challenges while achieving academic excellence
- Analyzed academic and behavioral data for students, identifying strengths and areas for growth to inform targeted interventions
- Coordinated with a diverse team of fourteen members to organize and supervise after-school activities, ensuring a safe and engaging learning environment for students
- Implemented a new reading curriculum for a group of 10 ESL students, resulting in a 25% increase in their English language proficiency and a 20% improvement in their reading comprehension assessments
- Developed strong interpersonal skills, cultural competence, and a deep understanding of immigrant populations' challenges
Health Insurance Sales Agent
Florida Blue
01.2018 - 08.2020
- Conducted in-depth interviews with clients to gather data about their financial resources and discussed their existing insurance coverage
- Consistently meet or exceed my sales targets by explaining various policy features in detail and with an educator's mindset
- Maintained a 95% satisfaction rate by handling 80+ daily calls with empathy, active listening, and exceptional customer service skills
- Exceeded sales target by selling 150 insurance plans monthly—60 more than the assigned quota
- Achieved this through consistent outreach to individuals, a detailed organizational method, and a strong focus on meeting my clients' needs, which made me the number one sales agent during my team's 2018 open enrollment
Education
Bachelor’s - Psychology
Florida International University
05.2025
Skills
- Research-Based Writing
- Effective Public Speaking
- Skilled in Conflict Mediation
- Intercultural Competence
- Microsoft Word Proficiency
- Proficient in Excel
- Presentation Software Expertise
- Salesforce Proficiency
- Client Relations Expertise
- Simultaneous translations experience
Expertise
- Sales
- Creative and Academic Writing
- Public Speaking
- Interpersonal Communication
- Conflict Resolution
- Cultural Sensitivity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Spanish Interpreter
Cyracom Language Solutions
12.2021 - Current
Student Coach
AmeriCorps City Year
08.2021 - 12.2021
Health Insurance Sales Agent
Florida Blue
01.2018 - 08.2020
Bachelor’s - Psychology
Florida International University
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