Danna Gonzales
3882 Logan Ave. San Diego,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk /Customer Service position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Restaurant Cashier
Lucha Libre Taco Shop
08.2023 - 05.2024
- Performed cash, card and check transactions to complete customer purchases.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Cashier /Coffee Barista
Starbucks
12.2022 - 08.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Receptionist
Noah's Tire Shop
01.2019 - 01.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected Cash payments, processed transactions and updated relevant records.
Education
Current -
Southwestern College
Chula Vista, CAHigh School Diploma -
King Chavez Community High School
San Diego, CA07.2022
Skills
- Data Entry
- Administrative Support
- Telephone skills
- Organization skills
- Verbal and written communication
- Multi-Line Telephone Systems
- Clerical Support
- Customer Service
- Cash Handling
- Payment Processing
- Order Taking
Languages
English
Spanish
Timeline
Restaurant Cashier
Lucha Libre Taco Shop
08.2023 - 05.2024
Cashier /Coffee Barista
Starbucks
12.2022 - 08.2023
Receptionist
Noah's Tire Shop
01.2019 - 01.2022
Current -
Southwestern College
High School Diploma -
King Chavez Community High School
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