Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Danna Jones

Summary

Dynamic and engaging professional with a strong background in customer service. Proven ability to multitask and handle difficult customers while maintaining a service-oriented mindset. Skilled in project coordination and time management, consistently enhancing guest experiences and team efficiency.

Overview

8
8
years of professional experience

Work History

Bartender

Wilder
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server/Bartender

Dim Sum House (University City)
04.2022 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Barista Trainer

Starbucks
06.2019 - 04.2021
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Production Artist

Moonship LLC
09.2017 - 04.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Balanced creativity with practicality when designing solutions, ensuring a balance between aesthetics and functional requirements.

Education

High School Diploma -

Maple Mountain High School
Spanish Fork, UT

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality
  • Handling difficult customers
  • Service-oriented mindset
  • Photo editing
  • Deadline oriented
  • Project coordination
  • Time management

Interests

  • Music
  • Crafting and DIY Projects
  • Photography
  • Mindfulness Practices
  • Passionate about balancing physical health with mental and emotional wellness
  • Offering time and support to shelters for the homeless, women, and animals
  • Gardening
  • I enjoy helping others and giving back to the community

Timeline

Bartender

Wilder
06.2024 - Current

Server/Bartender

Dim Sum House (University City)
04.2022 - 06.2024

Barista Trainer

Starbucks
06.2019 - 04.2021

Production Artist

Moonship LLC
09.2017 - 04.2019

High School Diploma -

Maple Mountain High School

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Danna Jones