Danna Martinez
Miami,FL
Summary
Energetic, hard-working, multi-tasker with 5 years experience in customer service and sales. Dedicated to positive guest relations, fluent in both Spanish and English. Exceptional time management, and organization skills.
Overview
5
5
years of professional experience
Work History
Quote specialist
Ultramar Suppliers
01.2023 - Current
- Sourced multiple products prioritizing costs.
- Stayed current on industry trends and competitor pricing strategies to maintain a competitive edge in the marketplace.
- Streamlined the quote process by identifying inefficiencies and implementing improvements.
- Increased quote turnaround time by optimizing workflow processes within the quoting department.
- Developed customized solutions for clients based on their specific needs, resulting in increased customer loyalty and repeat business.
- Maintained strong relationships with vendors, negotiating favorable terms for pricing and delivery.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
Front Desk / Sales
Bergen Fence
09.2020 - 11.2022
- Scheduling appointments and meetings
- Greeting clients and visitors and connecting them with the appropriate party
- Entering customer or appointment information into the company’s database
- Managing documents and records
- Managing paper correspondence and phone calls
- Creating and managing filing systems
- Managing office supply inventory
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Answered multi-line phone system and enthusiastically greeted callers.
Server
Viva Margarita
01.2020 - 03.2022
- Delivered friendly and fast service to guests
- Learned extensive food and drink menu rapidly to ensure outstanding service
- Suggested additional and better quality items to improve restaurant sales.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Leader and Server
Mambo Empanadas
05.2019 - 12.2019
- Supervised dining room to ensure excellent customer experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High school diploma -
Becton Regional High School
Certification in spanish translation -
Montclair State University
Certification in diagnostic sonography -
Keiser University Miami
Skills
- Multi-tasker
- Fast Learner
- Quickbooks
- Pricing Strategies
- Data Entry
- Bilingual
- Problem-solving skills
- Front Desk Management
Timeline
Quote specialist
Ultramar Suppliers
01.2023 - Current
Front Desk / Sales
Bergen Fence
09.2020 - 11.2022
Server
Viva Margarita
01.2020 - 03.2022
Shift Leader and Server
Mambo Empanadas
05.2019 - 12.2019
High school diploma -
Becton Regional High School
Certification in spanish translation -
Montclair State University
Certification in diagnostic sonography -
Keiser University Miami