Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
InterSolutions
11.2024 - 08.2025
Greet prospective tenants, provide tours of available units, and explain leasing terms
Respond to leasing inquiries via phone, email, or in person
Screen applicants, process rental applications, and verify background and credit information
Prepare lease agreements and assist tenants through the signing process
Maintain up-to-date knowledge of property features, local market conditions, and competitor offerings
Follow up with leads and maintain a pipeline of potential renters
Coordinate move-ins and move-outs, ensuring all paperwork is completed properly
Handle resident concerns or maintenance issues by coordinating with property management or maintenance staff
Maintain accurate leasing records and reports
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Manager
J&J Tru Co LLC
05.2018 - 11.2024
Managed the day-to-day operations of a tax, immigration, notary, and fingerprint service business.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervised staff, coordinated schedules, and ensured compliance with industry regulations.
Provided client consultations for tax preparation, immigration documentation, and notary services.
Handled fingerprinting services, ensuring adherence to legal standards.
Trained staff on business procedures, client management, and compliance requirements.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
Real Estate Agent
Remax Homes & Properties Inc
01.2021 - Current
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Communicated with clients to understand property needs and preferences.
Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Advised clients on market conditions and property value for informed decision-making.
Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Presented purchase offers to sellers for consideration.
Manager
Nationwide Mortgage Investment Firm
03.2016 - 04.2018
Counseling on issues such as excessive spending and borrowing.
Explained very technical financial information to applicants in easy-to-understand language.
Monitored pipelines to track and log status of loans.
Maintained personnel records and updated internal databases to support document management.
Computerized office activities, maintained customer communications, and tracked records through delivery.
Troubleshot employee concerns and recommended corrective actions to resolve issues.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Handled confidential and sensitive information with discretion and tact.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Education
Licensed - REAL ESTATE SALES ASSOCIATES
GOLDCAOST SCHOOL
LANTANA FL
05.2021 - 06.2021
Associate of Arts - Nursing
IDEAL PROFESSIONAL INSTITUTE
Miami, FL
03-2017
Associate of Arts - Accounting and Business Management
Palm Beach State College
Lake Worth, FL
05.2009
Skills
Leasing consultant
Tax and Immigration Services
Analytical Thinking
Marketing Analytics
Competitive Research
Problem Solving
Verbal and Written Communication
Data Collection and Analysis
Office Production Evaluation
Staff Training
Fair housing policies Correspondence Management
Fair housing policies
Fair housing regulations
Survey Design and Development
Database Management
Customer Service
Document Control
Database Skills
Detail-Oriented
Customer service
Building rapport
Certification
CNP - Certified Notary Public
Licensed Realtor
Timeline
Leasing Consultant
InterSolutions
11.2024 - 08.2025
Licensed - REAL ESTATE SALES ASSOCIATES
GOLDCAOST SCHOOL
05.2021 - 06.2021
Real Estate Agent
Remax Homes & Properties Inc
01.2021 - Current
Manager
J&J Tru Co LLC
05.2018 - 11.2024
Manager
Nationwide Mortgage Investment Firm
03.2016 - 04.2018
Associate of Arts - Nursing
IDEAL PROFESSIONAL INSTITUTE
Associate of Arts - Accounting and Business Management