Danna Montelongo
Houston
Summary
Dedicated Patient Care Coordinator skilled in patient registration and insurance verification. Known for efficient communication and problem-solving abilities, ensuring high patient satisfaction and streamlined care processes.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Amanity Health Services
Houston
05.2025 - Current
- Assisted patients with registration and insurance verification processes.
- Communicated effectively with patients to address inquiries and concerns.
- Maintained accurate patient records and updated electronic health systems.
- Collaborated with medical staff to streamline patient care processes.
- Provided support in managing referrals and follow-up for patients.
- Ensured compliance with healthcare regulations and patient confidentiality standards.
Receptionist
Amanity Health Services
Houston
02.2025 - Current
- Greeted and assisted patients with check-in procedures at Amanity Health Services.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments, ensuring accurate records in the scheduling system.
- Maintained a clean and organized reception area for a welcoming environment.
- Processed patient paperwork, verifying completeness and accuracy before submission.
- Collaborated with medical staff to coordinate patient services and information flow.
CSP
H&r Block
Houston
12.2024 - 04.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained a clean and welcoming reception area for visitors.
- Handled administrative tasks including filing, faxing, and copying documents.
Receptionist
Affordable Pet Clinic
Katy
06.2023 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory levels and restocked shelves as needed.
- Assisted customers in selecting appropriate pet supplies and products.
- Maintained cleanliness and organization of store displays and areas.
Cleaning Crew Member
Traders Village
Houston
02.2022 - 05.2022
- Assisted in organizing cleaning supplies and materials for efficient workflow.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Conducted routine inspections for cleanliness in designated areas.
- Supported setup and breakdown of event spaces for vendors and customers.
- Emptied trash cans and replaced liners.
Education
High School Diploma -
Mayde Creek High Scool
Houston, TX05-2023
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Referral management
- Healthcare compliance
- Customer relationship management
- Appointment scheduling
- Efficient communication
- Problem solving
- Attention to detail
- Organizational skills
- Time management
- Conflict resolution
- Follow-up care
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Care Coordinator
Amanity Health Services
05.2025 - Current
Receptionist
Amanity Health Services
02.2025 - Current
CSP
H&r Block
12.2024 - 04.2025
Receptionist
Affordable Pet Clinic
06.2023 - 05.2024
Cleaning Crew Member
Traders Village
02.2022 - 05.2022
High School Diploma -
Mayde Creek High Scool