DANNA MORENO
Pasadena,CA
Summary
Ambitious Supervisor Trainee prepares for future supervisory responsibilities by completing basic operations and management skills training while learning about key aspects of business. Demonstrates strong service quality ethic through personal example and thorough understanding of role in meeting or exceeding customer expectations. Consistently leverages management systems and other technologies to analyze productivity levels and recommend changes. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
El Portal Restaurant
08.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Supervisor in Training
Lara Marketing
02.2023 - 08.2023
- Partnered with management to coach, discipline and manage employees.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 15 employees.
- Drove process improvement strategies through lean processes and methodologies.
- Established team priorities, maintained schedules and monitored performance.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
Crew Trainer
McDonald's
08.2021 - 08.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Cashier Assistant Manager
Naninas Clothe Store
01.2021 - 06.2021
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Education
Bachelor of Science - Nursing
Pasadena City College
Pasadena, CA06.2026
High School Diploma -
Garfield High School
Garfield, NJ06.2022
Skills
- Sales Expertise
- Cash Handling
- Trainer Mentoring
- Team Leadership
- Payment Processing
- Customer Service
- Employee Engagement
- Product Knowledge
- Assessment Skills
- Analytical Skills
- Improvement Plans
Certification
- RMA - Registered Medical Assistant Course in progress, expected to graduate by the end of february
- Certified food handler
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
El Portal Restaurant
08.2023 - Current
Supervisor in Training
Lara Marketing
02.2023 - 08.2023
Crew Trainer
McDonald's
08.2021 - 08.2023
Cashier Assistant Manager
Naninas Clothe Store
01.2021 - 06.2021
Bachelor of Science - Nursing
Pasadena City College
High School Diploma -
Garfield High School
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