Danna Moreno
AZ
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments. Known for enhancing client satisfaction and streamlining administrative processes through exceptional problem-solving and bilingual communication skills.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Gateway Community College
04.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Admissions and Records Agent
Gateway Community College
04.2022 - 12.2022
- De-escalated and resolved student complaints with punctual, polite and professional service.
- Informed students of policies and procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on processes and services.
Education
Bachelor of Science - Architecture
University of Arizona
Tucson, AZ05-2028
Associate of Arts -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ08-2023
Associate of Arts -
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ12-2022
High School Diploma -
Centro Bachillerato Tecnologico Y De Servicios 45
Sinaloa, Mexico05-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- File organization
- Sensitive information handling
- Skilled in Microsoft Office 365
- Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Photography
- Crafting and DIY Projects
- Architecture
Timeline
Front Desk Receptionist
Gateway Community College
04.2022 - 12.2022
Admissions and Records Agent
Gateway Community College
04.2022 - 12.2022
Bachelor of Science - Architecture
University of Arizona
Associate of Arts -
Maricopa Community Colleges, Phoenix College
Associate of Arts -
Maricopa Community Colleges, Gateway Community College
High School Diploma -
Centro Bachillerato Tecnologico Y De Servicios 45
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