Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

DANNA MORENO

Roselle Park,NJ

Summary

Offering keen interest in customer service and dedication to learning and developing within any environment. Contributes understanding of fundamental customer interaction principles and effective communication skills. Ready to use and develop customer service abilities and communication skills in any position or role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Amazon Sort Center Associate

Amazon
10.2024 - 01.2025
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked on Amazon Robotics floor, maintaining robotic drives and pushing volume according to business needs.
  • Helped create and shipped international packages on daily basis.

Esthetician / Beauty Consultant

Independent
07.2023 - 05.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Executed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Performed facial and body treatments and complementary therapies.
  • Implemented slimming, relaxation treatments,muscle-relieving massage and manual lymphatic drainage.
  • Performed hair removal with thread and wax.


Call Center Agent

Teleperformance
02.2021 - 04.2021
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Attention to users located in the United States and Canada.
  • Solved the problems of the digital application reported by the users.
  • Documented and recorded each of the cases in the system.


Esthetician

The Thai Spa Bogotá
10.2019 - 01.2020
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Performed facial treatments (with or without equipment): deep cleansing, hydration, anti-aging, and anti-acne.
  • Performed body treatments (with or without equipment): reducing, anti-cellulite, relaxing (with or without volcanic stones), wood therapy and manual lymphatic drainage.
  • Executed facial and body waxing.
  • Gained skill and knowledge as well as performed diode laser hair removal.

Education

Diploma - Biological Therapies Applied to Aesthetics, Functional Recovery, and Neurophysiological Massage

Meicol Center for Studies and Research
10.2019

Aesthetics and Cosmetology Technician - undefined

Meicol Center for Studies and Research
10.2019

High School Diploma -

San Basilio Magno High School
12-2016

Nursing Technician

National Learning Service SENA
06-2024

Skills

  • Customer service
  • Professional ethics
  • Punctual
  • Responsible
  • Teamwork
  • Assertive communication
  • CPR
  • First Aid

LANGUAGES

English: Intermediate
Professional Working
Spanish
Native or Bilingual

Certification

  • Licensed Practical Nurse

- Armenia, Colombia

Timeline

Amazon Sort Center Associate

Amazon
10.2024 - 01.2025

Esthetician / Beauty Consultant

Independent
07.2023 - 05.2024

Call Center Agent

Teleperformance
02.2021 - 04.2021

Esthetician

The Thai Spa Bogotá
10.2019 - 01.2020

Aesthetics and Cosmetology Technician - undefined

Meicol Center for Studies and Research

Diploma - Biological Therapies Applied to Aesthetics, Functional Recovery, and Neurophysiological Massage

Meicol Center for Studies and Research

High School Diploma -

San Basilio Magno High School

Nursing Technician

National Learning Service SENA

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