Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danna Munoz

Queens

Summary

Responsible server, adaptable to fast-paced, changing restaurant environments, with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Reliable Restaurant Waitress with background in high volume dining environments. Offering consistent and friendly service to all patrons. Skilled in multitasking under pressure while maintaining professionalism and composure. Impactful contributions include enhancing customer satisfaction through attentive service and quick response to issues or complaints.

Overview

2
2
years of professional experience

Work History

Restaurant Busser

Ruta Oaxaca Mexican Cuisine
Queens
05.2025 - Current
  • Clear, clean, and sanitize the booth, chair cushions, and tables.
  • Carry food, dishes, trays, or silverware from kitchens, or supply departments, to serving counters.
  • Observe tables to tend to guests' needs and identify customer service opportunities.
  • Restock the dining room with plates, glassware, and utensils, maintaining adequate workstation supplies.
  • Help employees complete required activities during peak periods.
  • Engage with guests in a polite and friendly manner to enhance the dining experience.
  • Ensure all tables are clean and ready for new customers, maintaining a hygienic dining environment.
  • Sweep and mop floors in dining areas to maintain cleanliness and safety standards.
  • Assisted in the preparation of large parties and special events to ensure smooth service.

Catering Server

Innovate Staffing LLC
New York
04.2025 - Current
  • Serve food and beverages to customers.
  • Remove and replace dirty dishes and utensils to maintain table settings.
  • Arrange place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Carry appetizer and drink trays around events, and maneuver around guests.
  • Walk among tables, and refill water and beverage glasses, or take orders for more drinks and food.
  • Implement strategies to minimize waste, and ensure sustainable catering practices.
  • Maintain a detailed record of event specifications, including guest count, and menu selections.
  • Maintain cleanliness and organization of event spaces before, during, and after events.

Catering Server

LZG events staffing company
New York
12.2024 - 05.2025
  • Set up tables with appropriate linens and silverware prior to each event.
  • Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
  • Restocked supplies such as beverages, condiments, plates or glasses when necessary.
  • Performed pre-event setup activities such as arranging chairs or tables in designated areas.
  • Served food and beverages to guests at various events, maintaining high standards of professionalism.
  • Set up buffets with food presentation standards in mind, ensuring a visually appealing layout.
  • Operated catering equipment safely, including chafing dishes, coffee dispensers, and serving utensils.
  • Provided exceptional customer service, addressing guests' needs and inquiries promptly.
  • Maintained cleanliness and organization of event spaces before, during, and after events.

Restaurant Server

Applebee's Grill + Bar
Queens
11.2023 - 07.2024
  • Provided excellent customer service by anticipating guest needs before being asked for assistance.
  • Processed payments accurately at the end of the meal using cash registers or POS systems.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
  • Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
  • Followed up with customers after meal to ask if they enjoyed their experience, addressing any concerns immediately.
  • Managed multiple tasks simultaneously while maintaining high levels of accuracy.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Cleared dirty dishes from tables promptly, resetting table settings for new guests quickly and efficiently.

Restaurant Hostess

Applebee's Grill + Bar
Queens
06.2023 - 11.2023
  • Managed reservations, waitlists, and special requests for large parties.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Greeted customers and escorted them to their tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Provided menus and answered questions about menu items and specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Education

High School Diploma -

Queens Academy High School
138-11 35th Ave, Flushing, NY 11354
01-2026

Skills

  • Customer service
  • Sales techniques
  • Cleaning and sanitizing
  • Memory retention
  • Conflict management
  • Physical stamina
  • Plate carrying techniques
  • Hospitality and accommodation
  • Payment processing
  • Verbal and written communication
  • Event setup
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Restaurant Busser

Ruta Oaxaca Mexican Cuisine
05.2025 - Current

Catering Server

Innovate Staffing LLC
04.2025 - Current

Catering Server

LZG events staffing company
12.2024 - 05.2025

Restaurant Server

Applebee's Grill + Bar
11.2023 - 07.2024

Restaurant Hostess

Applebee's Grill + Bar
06.2023 - 11.2023

High School Diploma -

Queens Academy High School

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