Danna Murdock
Summerville,SC
Summary
Organized Office Manager with noted experience in administrative management and bookkeeping. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty
Overview
37
37
years of professional experience
Work History
Office Manager/Bookkeeper/Owner
Infinger Construction Group LLC
05.2013 - Current
- Created and maintained a welcoming office environment by maintaining clean, organized spaces for staff and clients
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Administered payroll by collecting timesheets and calculating employee hours.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
- Facilitated smoother audits by maintaining organized financial records and documentation.
Administrative Office Manager/Bookkeeper
Emory J Infinger & Associates Construction Co. Inc
06.1988 - 04.2013
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
Education
Bachelor of Science - Business Administration Accounting
Charleston Southern University
Charleston, SC01-1997
Associate of Arts - Business Administration
Trident Technical College
Charleston, SC05-1992
Skills
- Office management
- Organizational skills
- Data entry MS office proficient
- Clear oral/written communication
- Customer relations
- Administrative support
- Bookkeeping Payroll Billings Banking operations
- Scheduling coordination
- Employee supervision
- Workflow optimization
- Contract administration
- Teamwork and collaboration
Timeline
Office Manager/Bookkeeper/Owner
Infinger Construction Group LLC
05.2013 - Current
Administrative Office Manager/Bookkeeper
Emory J Infinger & Associates Construction Co. Inc
06.1988 - 04.2013
Bachelor of Science - Business Administration Accounting
Charleston Southern University
Associate of Arts - Business Administration
Trident Technical College
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