Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danna Ortega

Kansas City

Summary

Dynamic DMV Title Clerk with a proven track record at North Kansas City DMV, excelling in title processing and customer service. Enhanced office efficiency through meticulous document verification and effective teamwork, resulting in improved customer satisfaction. Adept at navigating complex title issues while maintaining accuracy and precision in high-pressure environments.

Overview

2026
2026
years of professional experience

Work History

DMV Title Clerk

North Kansas City DMV
  • Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
  • Enhanced office productivity by managing a high volume of title applications and paperwork daily.
  • Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
  • Simplified processes for lien releases, helping customers navigate complicated situations more easily.
  • Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
  • Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
  • Provided training to new Title Clerks, ensuring thorough understanding of policies, processes, and best practices.
  • Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
  • Resolved customer complaints professionally, addressing concerns promptly and effectively.
  • Contributed to smooth workflow in the office by cross-training in other departments as needed.
  • Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Calculated and remitted state sales tax, service, and other charges.
  • Communicated with customers to resolve common title issues.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.

Head Waiter

Tapatio Mexican Restaurant
03.2025 - Current
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.

DMV Title Clerk

Gladstone DMV
04.2024 - 03.2025
  • Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
  • Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
  • Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
  • Conducted audits on processed transactions periodically to identify areas for improvement within the department''s operations.
  • Coordinated with law enforcement agencies to verify stolen vehicle reports and ensure proper handling of recovered vehicles'' titles.
  • Supported office initiatives by participating in state-mandated training sessions, keeping abreast of industry developments and best practices.
  • Processed salvage titles efficiently, assisting insurance companies with claims related to total loss vehicles.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Contacted State Motor Vehicle Department to determine status of pending titles.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
  • Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
  • Simplified processes for lien releases, helping customers navigate complicated situations more easily.
  • Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
  • Provided training to new Title Clerks, ensuring thorough understanding of policies, processes, and best practices.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Calculated and remitted state sales tax, service, and other charges.
  • Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.

Restaurant Hostess

Argosy Casino Hotel & Spa
06.2022 - 11.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

FL Shlagle High School
Kansas City

Skills

  • Title processing
  • Document verification
  • Deadline management
  • Accuracy and precision
  • Vehicle registration
  • Tax calculation
  • Teamwork
  • Teamwork and collaboration
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Head Waiter

Tapatio Mexican Restaurant
03.2025 - Current

DMV Title Clerk

Gladstone DMV
04.2024 - 03.2025

Restaurant Hostess

Argosy Casino Hotel & Spa
06.2022 - 11.2023

DMV Title Clerk

North Kansas City DMV

FL Shlagle High School

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