Danna Jolley - Registered Nurse
Vernal,UT
Summary
Patient-oriented Nurse with over 15 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with 10 years experience in Home Health management. OASIS certified and qualified to manage specialty health regulations, with a willingness to take on added responsibility. Passionate Telephone Triage Nurse with 10 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Enthusiastic team player with a strong work ethic and problem solving skills. A highly collaborative leader with background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities. An enthusiastic professional offering exemplary communication and organizational skills.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Weekend Triage Nurse
Enhabit Home Health And Hospice
09.2022 - Current
- Manage the after-hours on-call administrative operations for assigned home health branches during defined hours and all company holidays
- Responsible for a caseload of ten home health branches. To take on additional branches, as required, for triage staffing shortages. The combined caseload of the ten base branches to average 2000 patients
- Ensure that patient care and services are delivered appropriately and timely
- Impact patient outcomes positively, reduce unnecessary hospitalizations and trips to emergency departments
- Review and enter patient referral information
- Work with local branch to schedule patient admission during the weekend or holiday ensuring a timely admission philosophy
- Triage calls appropriately; refer to on-call schedule for assigned branches
- Enter on-call coordination note in patient electronic record for all triaged calls
- Guide after-hours home health clinicians appropriately to promote effective performance and delivery of care
- Counsel patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Perform additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues.
- Advise patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Evaluate patient histories, complaints, and current symptoms to determine the appropriate avenue for care
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Clinical Team Lead
Enhabit Home Health And Hospice
11.2021 - 09.2022
- Coordinate and oversee the clinical care care for home health patient services. Responsible for Salt Lake County.
- Function as intake coordinator by reviewing each incoming referral for completeness and obtain the necessary documentation needed to ensure patients receive the services to which they are entitled and that regulatory guidelines are strictly followed.
- Enter the referral into HCHB and request authorization.
- Coordinate with clinicians to admit patients to service in a timely manner, in accordance with Medicare regulations and Enhabit Standards of Practice.
- Provide assistance and instruction to clinicians in assessment, planning, implementation and evaluation of patients, including Registered Nurses, Licensed Practical Nurses, Physical Therapists, Occupational Therapists, and Speech Therapists.
- Advocate for services by coordinating with clinicians to assure that quality services are provided and to assure changes in treatment or medical conditions are addressed promptly.
- Provide guidance and counseling to case managers, and clinical staff, to ensure the approved plan of care is appropriate to the current condition of the patient and in accordance with insurance and Medicare/Medicaid guidelines.
- Oversee patients' careplans to assure each one remains up to date and reflect the patient's current status. This includes assisting clinicians in communicating with medical providers and referrals sources, to assure that each member of that patient's care team remained current and in sync.
- Review each order, verbal or written, for completeness, accuracy, and follow through.
- Assist in discharge planning. Oversee that the the proper notifications are made and documents obtained.
- Foster staff development and competency through supervision, coaching, trainings and team meetings.
- Contribute to interdisciplinary team meetings to review client caseload, treatment, concerns and recommendations.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Develop and maintain courteous and effective working relationships.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Director of Clinical Services
Valeo Home Health And Hospice
03.2021 - 06.2021
- Reviewed each incoming referral to insure proper, and complete, signed doctor's orders. Made assurance that each referral included the most applicable, groupable, PDGM, Medicare approved, diagnosis. Further researched each referral to insure all, available, medical history was included to as to ensure each patient received the services to which they were entitled yet allowing for strict adherence to regulatory guidelines
- Procured documentation from all doctors, to be involved in the patient's care during the time of home health service, to confirm each diagnosis was accompanied by proper documentation. This included wound etiology, and any other information needed to satisfy Medicare regulations, to properly code, and assist clinicians in providing the best care possible.
- Assisted in reconciliation of medication lists, with all doctors involved, to satisfy the need for one complete and accurate medication list.
- Assisted in retrieving test results, visit notes, hospital and surgical notes, to further assist in coding the claim for maximum reimbursement and quality patient care.
- Reviewed admission documentation to verify completeness and accuracy.
- Worked with each discipline so as to use the allotted Medicare reimbursement in the most efficient, and effective, way to guarantee maximum benefit to the patient.
- Provided assistance and instruction to Registered Nurses, Physical Therapists, Occupational Therapists, and Speech Therapists in assessment, evaluation, planning, and implementation of, approximately 125-150, patients.
- Advocated for services by coordinating with clinicians to assure that quality services were provided and to assure changes in treatment or medical conditions were addressed promptly.
- Provided guidance and counseling to clinical staff to ensure the approved plan of care was appropriate to the current condition of the patient and in accordance with insurance and Medicare/Medicaid guidelines.
- Oversaw patients' careplans to assure that each one remained up to date and reflected the patient's currents status. This included assisting clinicians in making the appropriate phone calls to medical providers, and referrals sources, to assure that each member of that patient's care team remained current and in sync.
- Reviewed visit notes for accuracy and substantiation of quality care.
- Reviewed each order, verbal or written, for completeness, accuracy, and follow through.
- Assisted in discharge planning. Oversaw that proper notifications were made and correct forms and signatures were procured.
- Directed a multidisciplinary, tri-weekly, case conference and assisted with a bi-monthly staff meeting to further assist in the best possible patient care.
Clinical Care Coordinator
Community Nursing Services
09.2014 - 03.2021
- Coordinated and oversaw the clinical care care for home health patient services, typically, a census of 150-200 patients.
- Coordinated with the intake, and authorization, departments to ensure patients received the services to which they were entitled and that regulatory guidelines were strictly followed.
- Reviewed each referral for completeness and accuracy. Coordinated with clinicians to admit patients to service in a timely manner.
- Reviewed admission documentation and sent back, for corrections, after collaborating with each clinician.
- Provided assistance and instruction to clinicians in assessment, planning, implementation and evaluation of patients, including Registered Nurses, Licensed Practical Nurses, Physical Therapists, Occupational Therapists, and Speech Therapists.
- Advocated for services by coordinating with clinicians to assure that quality services were provided and to assure changes in treatment or medical conditions were addressed promptly.
- Assisted the clinicians in the development of the 485 (Plan of Care). Confirmed all regulatory guidelines, gave final approval and sent out for provider's signature.
- Reviewed visit notes for accuracy and substantiation of quality care.
- Provided guidance and counseling to case managers and clinical staff to ensure the approved plan of care was appropriate to the current condition of the patient and in accordance with insurance and Medicare/Medicaid guidelines.
- Oversaw patients' careplans to assure each one remained up to date and reflected the patient's currents status. This included assisting clinicians in communicating with medical providers, insurance companies, and referrals sources, to assure that each member of that patient's care team remained current and in sync.
- Reviewed each order, verbal or written, for completeness, accuracy, and follow through.
- Assisted in discharge planning. Oversaw that the the proper notifications were made. Reviewed and gave final approval on the discharge documentation and oversaw the procurance of the correct forms and signatures.
- Directed a multidisciplinary, weekly, case conference, for two different home health teams, to further assist in the best possible patient care.
- Assisted Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians. Conducted clinical performance evaluations annually, or more frequently, if indicated.
- Fully trained two CCCs who successfully took on the operations of a functioning team of patients and clinicians. Assisted in training several other CCCs with positive results.
- Was selected by administration, and potential clinical members, to be the care coordinator over an elite team consisting, solely, of orthopedic patients. While this would be in addition to the full team, already being coordinated, the request was taken as a challenge and accepted. The team was very successful and it ended up being a very rewarding experience.
- Took on the role of Administrator while overseeing the clinical care for 500-700 patients, after business hours, on a rotating schedule. Typically, one night per week and one weekend per month.
Education
Associate of Arts - Nursing
Excelsior University
Albany, NY10.2009
Some College (No Degree) - Nursing
Uintah Basin Applied Technology College
Roosevelt, UT05.2008
Skills
- Customer service-oriented
- Attention to detail
- Highly dependable
- Superb time management skills
- Excellent organizational skills
- Self-motivated
- Team leader
- Firm believer in interdepartmental collaboration
- Fiscally responsible
- Strong knowledge of CMS, OASIS
- Certified OASIS Quality Specialist
- Proficient in Home Care Home Care Base
- Exceptional interpersonal and written communication
Certification
- OASIS COQS certified
- BLS
- Registered Nurse - State of Utah
- Registered Nurse - State of Connecticut
- Registered Nurse - State of Massachusetts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be kind whenever possible. It is always possible.
Dalai Lama
Work Preference
Work Type
Full TimeWork Location
RemoteHybridTimeline
Weekend Triage Nurse
Enhabit Home Health And Hospice
09.2022 - Current
Clinical Team Lead
Enhabit Home Health And Hospice
11.2021 - 09.2022
Director of Clinical Services
Valeo Home Health And Hospice
03.2021 - 06.2021
Clinical Care Coordinator
Community Nursing Services
09.2014 - 03.2021
Associate of Arts - Nursing
Excelsior University
Some College (No Degree) - Nursing
Uintah Basin Applied Technology College
- OASIS COQS certified
- BLS
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