Danna Pulido
Liberal,KS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant/ Supra Scaler/ Front Desk/ Hygine
First Dental
04.2019 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Designed dental report card to explain patient dental health status and treatment plans.
Front Office Manager
The Doctors Office
04.2016 - 04.2019
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Delivered performance reviews, recommending additional training or advancements.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science - Cosmetology Education
Seward County Community College
Liberal, KS05.2013
Skills
- Four-Handed Procedures
- Regulatory Compliance
- High-Volume Environments
- Office Management
- Post-Operative Procedures
- Team Collaboration
- Administrative Duties
- Legal Document Preparation
Accomplishments
- Received "Friendliest Employee of the month" for the month of February from the Chamber of Commerce.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Supra Gingival Scaler, Flint Hills Emporia -
- Certified Nitrous,
- Licensed Cosmetologist -
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dental Assistant/ Supra Scaler/ Front Desk/ Hygine
First Dental
04.2019 - Current
Front Office Manager
The Doctors Office
04.2016 - 04.2019
Associate of Science - Cosmetology Education
Seward County Community College
- Supra Gingival Scaler, Flint Hills Emporia -
- Certified Nitrous,
- Licensed Cosmetologist -
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