Senior Business Analyst, MIS&BI, (IT) Department
Qatar National Bank
2010 - 2021
- Conducted thorough analysis to identify and enhance business system requirements, optimizing process inputs/outputs and data specifications, while effectively defining and documenting business needs and translating them into detailed functional specifications.
- Fostered strong partnerships with both local and international stakeholders, establishing clear communication channels to deeply understand business workflows, strategic goals, and operational objectives.
- Served as the key intermediary between IT personnel and business users, ensuring the strategic alignment of system capabilities with departmental needs and nurturing cooperative relationships across the organization.
- Handled a wide range of inquiries regarding applications from team members and stakeholders, consistently providing timely and accurate support.
- Engaged with senior management, end users, and IT specialists to accurately capture and implement user requirements, enhancing overall system functionality.
- Delivered expert daily support, guiding users to leverage existing systems to their full potential and addressing specific requests for assistance.
- Collaborated effectively with internal IT teams, both domestically and internationally, to devise and implement technical solutions that address business challenges through IT systems enhancements.
- Conducted comprehensive testing of application issues and spearheaded the assessment of enhancement requests to ensure alignment with user needs.
- Upheld stringent data protection and confidentiality standards, ensuring the integrity and security of sensitive information.
- Actively contributed to performance review meetings, focusing on both personal and departmental growth and development.
- Provided mentorship and training to other MIS Business Analysts, promoting best practices and adherence to control objectives.