Dannae Camack-White
Tax Expert
Greensboro,NC
Summary
Versatile Tax Expert with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Talented professional considered knowledgeable leader and dedicated problem solver. Brings Twenty-Six years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Tax Expert
Intuit
Remote, NC
01.2020 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent experiences.
- Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
- Assisted with weekly Huddle Groups.
- Imputing information into group Elevate room.
- Assisted colleagues when requested.
- Prepare customer tax returns.
Intuit Prooduct Support
Arise
Remote , NC
12.2016 - 04.2019
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Researched and identified solutions to technical problems.
- Place customer orders
- Diagnosed and troubleshot hardware, software and network issues.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Offered assistance in implementing and developing training programs.
Intuit Customer Support Specialist
Liveops
Remote, NC
12.2016 - 05.2018
- Received inbound calls from Turbo Tax customers for preparation of personal and business taxes
- Assisted customers with account login issues
- Placing and refund of product orders
- Tax advice
- Resolving security breach issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Project Coordinator (Contract)
Aquarius Home Improvements
GREENSBORO, United States
01.2015 - Current
- Customer invoicing
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Analyzed project performance data to identify areas of improvement.
- Resolving customer complaints
- Maintaining of customer files
- Monthly and yearly expense reports
- Company quarterly and yearend tax returns
- Maintaining of employee personnel files.
Compliance Alternate Specialist
CSL Plasma
Greensboro, NC
03.2014 - 03.2015
- Assist with monitoring facility processes to ensure overall compliance with policies and procedures as well as all applicable regulatory requirements
- Supervise daily activities of facility employees and ensure that require activities related to handling of units
- Assist with reporting facility compliance status to operational and quality management
- Investigate and document deviations noted as a result of routine compliance reviews, internal/external audits and/or customer complaints
- Analyze programs and tailor recommendations to fit facility while centralizing focus on accreditation standards, various bodies of law and contractual agreements
- Participate with development and implementation of facility corrective action plans
- Assist in the development of training materials, delivering quality systems training to employees and maintaining training records.
Director/Quality Assurance
D's Forever
Greensboro, NC
06.2009 - 05.2013
- Analyzed programs and tailored recommendations to fit facility while centralizing focus on accreditation standards, various bodies of law and contractual agreements
- Responsible for overall operation of Step Down residential treatment center for teenage boys experiencing behavior and mental health issues
- Provided operational oversight for admissions process of new clients
- Independently facilitated routine quality and racer reviews, as well as targeted reviews as needed
- Provided leadership and direction for treatment services delivered to clients
- Analyzed quantitative and qualitative data and prepared reports of findings
- Participated in establishment of program structure, bylaws, policies and procedures
- Coordinated corrective action plans and prepared formal response for facility
- Administered quality satisfaction surveys to clients, parents, staff and external constituents
- Served as project manager for the facility accreditation process with CARF and Joint
- Commission
CEO/ Director
Positive Force of North Carolina
10.2005 - 02.2011
- Responsible for overall administration of residential facility programs
- Implemented effective recruitment strategy for top candidates
- Ensured all client files were documented pursuant to state guidelines
- Served as front-line responder during emergency situations
- Collaborated closely with client treatment teams
- Developed protocols to ensure safety and protection of clients
- Developed audit sampling methods and prepared all data collection procedures
- Analyzed quantitative and qualitative data and prepared reports of findings
- Served as facility liaison to agencies involved with services provided to clients
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Education
BS - Business Administration
Columbia Southern University
Orange Beach, AL 01.2019 - 10.2020
Associate of Science - Business Administration
Columbia Southern University
Orange Beach, AL 02.2016 - 09.2018
High School Diploma -
James B Dudley High School
Greensboro, NC 08.1980 - 06.1984
Skills
Search Engine Optimization
Timeline
Tax Expert
Intuit
01.2020 - Current
BS - Business Administration
Columbia Southern University
01.2019 - 10.2020
Intuit Prooduct Support
Arise
12.2016 - 04.2019
Intuit Customer Support Specialist
Liveops
12.2016 - 05.2018
Associate of Science - Business Administration
Columbia Southern University
02.2016 - 09.2018
Project Coordinator (Contract)
Aquarius Home Improvements
01.2015 - Current
Compliance Alternate Specialist
CSL Plasma
03.2014 - 03.2015
Director/Quality Assurance
D's Forever
06.2009 - 05.2013
CEO/ Director
Positive Force of North Carolina
10.2005 - 02.2011
High School Diploma -
James B Dudley High School
08.1980 - 06.1984
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