Dannah Douglas
Newark,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Site Manager
Expres Wash Concepts
11.2021 - 02.2024
- Managed all levels of personnel working in marketing and sales capacities.
- Developed strong relationships with vendors.
- Implemented process improvement to optimize procedures for higher efficiency and help company evolve and grow.
- Improved workflow efficiency by creating comprehensive schedules that outlined all necessary tasks, deadlines, and responsible parties involved.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Assumed responsibility for personnel at site.
- Assisted the Site Manager in monitoring budget, maintaining financial accountability throughout each day.
- Established team priorities, maintained schedules and monitored performance.
- Opened/closed location and monitored shift changes to uphold successful operations strategies and maximize success.
- Handled conflict resolution among team members promptly and professionally, ensuring a positive working environment conducive to productivity.
- Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites.
- Interviewed, hired, and trained new workers.
- Developed detailed plans based on broad guidance and direction.
- Evaluated and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive and strengthen motivation.
- Maintained records and logs of work performed and material used
- Mentored junior staff members, providing guidance on best practices for small maintenance projects and fostering professional development within the team.
- Reduced costs through effective resource allocation and efficient management of materials and equipment.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in the preparation and submission of required permits, licenses, and other necessary documentation. .
- Managed site development and complied with city and county ordinances.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules
- Resolved issues between employees and customers using company policies.
- Established performance goals for employees and provided feedback reaching those milestones.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Oversaw all daily office operations and equipment maintenance.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Inspected cleanliness of common areas and offices.
- Trained personnel in equipment maintenance and enforced participation to aid in developing key skills.
- Maintained a safe work environment by implementing safety protocols and conducting inspections.
- Developed and maintained effective working relationships.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
General Manager
Firehouse Subs
01.2018 - 11.2021
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented strategies to increase sales and profitability.
- Reported issues to higher management with great detail.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
Education
Associate Of Applied Science - Human Services
Central Ohio Technical College
Newark, OHSkills
- Skilled in Software
- Quality Assurance
- Analytical Thinking
- Team Leadership
- Proficient in Software
- Procedures Development
- Site coordination
- Managing Operations and Efficiency
- Staff Evaluation
- Personnel Management
- Good Judgment
- Customer inquiries
- OSHA Compliance
- Training and Development
- Strategic Planning
- Facility Oversight
- Preventive Maintenance
- Health and safety compliance
- Task Delegation
- Performance Evaluations
- Safety Monitoring
- Employee Development
- Safety Procedures
- Onboarding and Orientation
- Coaching and Mentoring
- Staff Management
- Hiring and Training
- Site Inspections
- Supply Ordering
- Performance reviewing
- Budget Control
- Management
- Computer Skills
- Environmental awareness
- Inventory Management
- Customer Service
- Needs Assessment
- Performance Tracking and Evaluation
- Customer Relationship Management
- Financial Management
- Negotiation and Conflict Resolution
- Problem-Solving
- Scheduling and Coordinating
- Technical knowledge
Timeline
Assistant Site Manager
Expres Wash Concepts
11.2021 - 02.2024
General Manager
Firehouse Subs
01.2018 - 11.2021
Associate Of Applied Science - Human Services
Central Ohio Technical College