Dannah Reddix

Achieved high customer satisfaction ratings through effective team management and support. Delivered successful program outcomes by coordinating resources and activities efficiently. Cultivated talent development through structured mentoring and training programs.

• Lead customer service teams to improve response times and enhance customer satisfaction.
• Consistently leading teams of 12-35 direct reports in onsite and virtual environments, conducted performance evaluations, providing constructive feedback to enhance employee growth.
• Facilitated various leadership programs, onboarding and mentoring workshops within Learning & Talent Development to global audiences to empower cross-functional leaders in effective leadership practices.
• Developed training programs for new hires, fostering skill development and team cohesion.
• Executed strategic network engagement initiatives for Prime Day, fostering community participation.
• Managed cross-functional collaboration to deliver comprehensive onboarding training for adult learners at all levels within a global heavy and bulky network.
• Guided talent development programs for leaders, enhancing teaching methodologies to promote a culture of growth and collaboration.
• Flagship people leader during the cross-functional North American launch of Heavy & Bulky Services
• Collaborated with Learning & Talent Development Heavy Bulky Services Team to create a network-level informational newsletter to reach global Heavy Bulky Associates on a bi-weekly basis. Original design rotated content contributions from HeavyBulky Leaders across 4 global sites, and is now a standardized process owned by Heavy Bulky Instructional Design team
• Glamazon USA/ Canada East Co-Chair and LEX11 Chapter Engagement Chair, influencing facility partners at regional fulfillment centers to expand chapter membership and allyship for Amazonian's within the LGTBQ+ community.

Peer Mentor | Project Specialist | Program Manager | Amazon Hiring Bar Certified

• Flagship people leader during the cross-functional launch of Heavy & Bulky Services
• Collaborated with network stakeholders to navigate cross-vertical merger at Brick & Mortar site, LEX11 and VCS-US during virtual expansion
• Collaborated with Learning & Talent Development Heavy Bulky Services Team to create a network-level informational newsletter to reach global Heavy Bulky Associates on a bi-weekly basis. Original design rotated content contributions from HeavyBulky Leaders across 4 global sites, and is now a standardized process owned by Heavy Bulky Instructional Design team
• Glamazon USA/ Canada East Co-Chair and LEX11 Chapter Engagement Chair, influencing facility partners at regional fulfillment centers to expand chapter membership increase by ~30% ~65 Amazonians between Q3 2019 and Q3 2020

• Search and Rescue Subject Matter Expert and supported new hire onboarding for two phases of S&R new hires, assisting and teaching small groups of 2-4 CSAs while maintaining metrics at or above ~83% PRR
• Peer Mentor to 4 peers, showing ~70bps favorable increase Week over Week across a 6-week period.
• Thrive Graduate (Summer 2019)
• Kaizen Team Representative & Mentor
• Oversaw 14 Gemba Wins across Associates, Heavy Bulky and Search and Rescue operational units, including preparing data for ~6 of those for finance validation
• Collaborate with leadership and ACES Kaizen Promotion Officer for data deep dives, and information organization
• Responsible for Pulse to SIM Migration for Search and Rescue Gemba queue, closed unmanaged submissions, assigned owners, action items, and held strict deadlines to a manageable queue of ~31 submissions, 3 of which were taken to a Kaizen level
• Coach Kaizen Team Representatives for deep dive development, problem statement writing, effective narrative writing
• Point of Contact for Associates, Search and Rescue and Heavy Bulky SIM queue service level agreements, partner meeting agenda, project deadlines and delegation
• Influence, collaborate and listen to stakeholders on critical insights to improve systematic issues, and combat trends with negative customer impact
• Supervise Gemba submissions and create timelines for completion including selecting teams for data collection and task delegation
• Built a customized SharePoint to track associate non-production time, and project progression

• Managed reservations through various online platforms, ensuring accuracy and timeliness in bookings.
• Collaborated with hotel staff to resolve guest inquiries and enhance customer satisfaction.
• Analyzed booking trends to optimize room inventory and pricing strategies.
• Developed training materials for new team members, improving onboarding efficiency.
• Coordinated group bookings and special requests, facilitating seamless guest experiences.
• Assisted in training new employees on reservation systems and best practices, contributing to a knowledgeable workforce.

• Developed and implemented training programs to enhance employee performance and engagement.
• Facilitated workshops and seminars to promote continuous learning and professional development.
• Collaborated with department heads to identify training needs and align initiatives with business objectives.
• Evaluated training effectiveness through assessments, feedback, and performance metrics.
• Managed onboarding processes to ensure smooth integration of new hires into company culture.
• Mentored junior training staff, fostering skill development and knowledge sharing within the team.
• Oversaw daily operations, ensuring adherence to company policies and procedures.
• Trained new staff on store protocols and customer service best practices.
• Managed inventory levels, conducting regular audits to prevent stock discrepancies.

• Trained new kitchen crew members on safety protocols and food handling standards.
• Developed training materials to enhance crew performance and operational efficiency.
• Oversaw workflow in kitchen operations, ensuring adherence to quality and service standards.
• Conducted performance evaluations, providing constructive feedback to enhance employee growth.
• Coordinated training sessions, adapting content to meet diverse learning styles of team members.
• Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
• Maintained proper food storage practices, ensuring optimal freshness while minimizing spoilage risks.

• Led guided tours, enhancing visitor engagement through storytelling and historical insights.
• Monitored guest interactions to ensure compliance with safety regulations and company policies.
• Implemented feedback mechanisms to continuously improve tour quality and guest experiences.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

• Conducted regular audits to maintain compliance with company standards in merchandising execution.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Collaborated with cross-functional teams to ensure timely product launches and promotional events.