Dannaka Jones
Santa Ana,CA
Summary
Goal-oriented Associate dedicated to high levels of customer satisfaction. Experience in classroom presentation and research analytics. Reliable and resourceful with specialized knowledge in online marketing and content creation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Crew Member
Trader Joe’s
03.2023 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
Sales Associate
Urban Outfitter
07.2020 - 06.2023
- In store Customer Service
- Cashiering
- Inventory and stocking
- Create and promote online content
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Research Assistant/Teaching Assistant
California State University, Long Beach
Long Beach, CA
09.2022 - 05.2023
- Prepare and revise course materials (PowerPoint, Excel, Word, and Online content)
- Facilitate in person course lectures
- Research poster proposal submissions for conferences
- Prepare research poster proposals for conference submission
- Create and promote online content for program exposure
- Performed statistical, qualitative, and quantitative analysis.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Improved overall class participation by implementing group activities and project-based learning.
- Contributed to the development of new curriculum materials, enhancing the quality of instruction within the department.
- Supported planning and preparation for culturally-diverse class sessions.
Sales Associate
Sunglass Hut
Long Beach, CA
04.2019 - 10.2019
- Checked, cleaned and supervised storefront, and returned items to their designated areas in the store.
- Greeted customers as they entered the store and asked what they were looking for so that they could be assisted with the merchandise.
- Restocked merchandise when it was running low and rearranged displays to make them more appealing.
- Returned items for exchange or cash back as specified by store policy and guidelines.
- Explained all store promotions to customers as they entered so that they were aware of sale and clearance items.
- Fielded phone calls from customers, answered questions and checked inventory to determine if requested items were in stock.
- Contacted other store locations to determine if they had requested items or extra inventory.
- Provided information on the features and benefits for merchandise in an effort to better educate customers.
- Cleaned and dusted all areas of the store upon closing so that the everything was ready for the morning crew.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Hostess
Yucatan Grill
Seal Beach, CA
08.2018 - 01.2019
- Accept payment from customers and make change as necessary.
- Clean and organize eating, service, and kitchen areas.
- Notify kitchen personnel of shortages or special orders.
- Communicate with customers regarding orders, comments, and complaints.
- Prepare daily food items, and cook simple foods and beverages, using proper safety precautions and sanitary measures.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Relay food orders to cooks.
- Collect and return dirty dishes to the kitchen for washing.
- Perform personnel activities such as supervising and training employees.
- Arrange tables and decorations according to instructions.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Volunteer
Discovery Cube Orange County
Santa Ana, CA
08.2017 - 10.2018
- Work duties included: customer service, organized stock and retail room, inventory, ride operator, child supervision, science trick presentations
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
Education
Child Development
California State University, Long Beach
Los Alamitos High School
06.2018
Skills
- Facilitation
- Academic Research
- Marketing
- Time Management
- Customer and Personal Service
- Coordination
- Judgment and Decision Making
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Self-discipline
- Interactive communication skills
- Initiative and Self-Motivation
- Learning Agility
Timeline
Crew Member
Trader Joe’s
03.2023 - Current
Research Assistant/Teaching Assistant
California State University, Long Beach
09.2022 - 05.2023
Sales Associate
Urban Outfitter
07.2020 - 06.2023
Sales Associate
Sunglass Hut
04.2019 - 10.2019
Hostess
Yucatan Grill
08.2018 - 01.2019
Volunteer
Discovery Cube Orange County
08.2017 - 10.2018
Child Development
California State University, Long Beach
Los Alamitos High School