Danna Kaye Fabro
Waipahu,HI
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Officer
United Laundry Services
08.2023 - 11.2023
- Greeted customers and visitors in a friendly, professional manner.
- Answered incoming calls promptly and directed them to appropriate personnel.
- Provided information about the company services to potential customers.
- Maintained neat and orderly work area, including reception desk and lobby area.
- Scheduled appointments for clients utilizing computerized appointment system.
- Verified customer's identity by checking valid identification cards prior to providing service or issuing keys and cards.
- Managed front office operations such as mail distribution, filing documents, photocopying.
- Provided excellent customer service through efficient problem solving techniques.
- Collaborated with colleagues to ensure smooth operation of all front desk functions.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Created and optimized employee schedules for shift coverage.
Assistant Manager
Royal Kuhio
08.2022 - 08.2023
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Maintained accurate records of all guests' stays and charges.
- Provided information regarding hotel amenities, services, and local attractions.
- Updated computer system with current guest information.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Verified identification for security purposes prior to issuing room keys.
- Conducted daily shift reports to review occupancy levels and revenue figures.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Prepared documents related to guest accounts including invoices, reservations.
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
- Managed mail distribution activities including sorting incoming mail into proper slots or boxes.
- Organized files for easy retrieval when needed by management staff members.
- Scheduled wake-up calls for guests who requested them.
- Provided directions to nearby restaurants or other establishments as requested by guests.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Handled payment processing and provided customers with receipts and proper bills and change.
Nursing Assistant
THE PLAZA ASSISTED LIVING, MILILANI
07.2021 - 08.2023
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Nursing Assistant
RA&DC Adult Foster Home LLC
02.2021 - 02.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Supported needs of [Number]+ residents under long-term care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Nursing Assistant
Jha & Cai LLC
12.2019 - 12.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Nursing Assistant
Kalakaua Gardens
08.2019 - 06.2021
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
- Implemented fall prevention techniques as specified in plan of care.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Reported environmental risks or equipment malfunctions to supervisor.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Nursing Assistant
Visiting Angles
07.2017 - 10.2018
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Supported non-ambulatory residents in range of motion exercises.
Education
GED -
Waipahu Community Scool
Waipahu, HISkills
- System Updates
- Reception Management
- Guest Services
- Report Preparation
- Guest Relations
- Documentation and Reporting
- Conflict and Issue Documentation
- Daily Reporting
- Delegating Work Assignments
- Safety and Security Procedures
- Strategic Planning
- Front Desk Supplies Management
- Problem-Solving
- Fluent in Ilocano, Tagalog and English
- Multi-Line Phone Systems
- Administrative Skills
- Listening Skills
- Staff Supervision
- Time Management
- Mobility Assistance
- Infection Control
- Patient Feeding
- Vital Sign Monitoring
- Patient Relations
- Medication Administration
- Patient Assessments
- Medical Terminology Knowledge
- Quality Assurance
- Monitoring Fluids
- Electronic Charting
- Catheter Change and Preparation
- HIPAA
- Patient-Focused Care
- Community Activities
- Direct Patient Care
- Client Documentation
- Computer Literate
- Behavior Redirection
Certification
- Nurse Aide Certificate
Timeline
Front Desk Officer
United Laundry Services
08.2023 - 11.2023
Assistant Manager
Royal Kuhio
08.2022 - 08.2023
Nursing Assistant
THE PLAZA ASSISTED LIVING, MILILANI
07.2021 - 08.2023
Nursing Assistant
RA&DC Adult Foster Home LLC
02.2021 - 02.2023
Nursing Assistant
Jha & Cai LLC
12.2019 - 12.2021
Nursing Assistant
Kalakaua Gardens
08.2019 - 06.2021
Nursing Assistant
Visiting Angles
07.2017 - 10.2018
GED -
Waipahu Community Scool
- Nurse Aide Certificate
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