Dannalee Nace
Windsor,CO
Summary
Transaction coordinator and dedicated team player experienced in overseeing operations of individual and multiple office locations and positions. Developed successful programs to improve efficiency and promote teamwork. Seeking new position with exciting challenges where fine skills in file management or real estate will be valued. Expertise in customer relationship management and real estate compliance. Ambitious at expanding personal accomplishments and business goals.
Overview
11
11
years of professional experience
Work History
Transaction Coordinator
The Group Inc.
08.2022 - Current
- Processed real estate transactions from start to finish, smoothly communicated between clients, agents, staff, title companies and lenders. Provided on-time, smooth and stress-free closings.
- Trained and mentored several new transaction coordination team members and continually expanded knowledge and expertise via continuing education.
- Drove efficiency of transaction processing through effective partnering with financial and customer operations teams.
- Managed contract administration, maintained files, validated codes and monitored reporting.
- Acted as liaison between parties within home buying and selling ecosystem and communicated and kept parties fully apprised of closing status
Operations Manager
The Group Inc
07.2020 - 08.2022
- Managed scheduling, training, hiring, recruited and quality control for around 40 staff members in 3 positions at 6 office locations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Collaborated with leadership team to determine mission and values and plan for short and long-term goals.
- Collaborated with team leaders on quality audits and excellent customer service.
- Enforced federal, state, local and company rules for complacence and operations.
- Guided training team to build training material and job aids to replicate property transaction knowledge and standardize processes.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Escrow Specialist
The Group Inc.
02.2016 - 07.2020
- Worked with customers, real estate professionals and lender representatives to complete smooth and efficient process.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Complied with purchase contract terms and conditions, prepared accurate transaction folders and complied with state and federal laws governing escrow transactions.
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
- Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.
- Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
- Acted as liaison between parties within home buying and selling ecosystem and communicated and kept parties fully apprised of closing status.
Escrow Manager
C3 Real Estate Solutions
07.2013 - 02.2016
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
- Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
- Guided training team to build training material and job aids to replicate property transaction knowledge and standardize processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Education
Some College (No Degree) -
Front Range Community College
Westminster, COHigh School Diploma -
Loveland High School
Loveland, CO05.2002
Skills
- Critical Thinking
- Service Oriented
- Planning & Organizing
- Real Estate License
- Training & Development
- Staff Scheduling
- Real Estate Knowledge
- Document Coordination
Timeline
Transaction Coordinator
The Group Inc.
08.2022 - Current
Operations Manager
The Group Inc
07.2020 - 08.2022
Escrow Specialist
The Group Inc.
02.2016 - 07.2020
Escrow Manager
C3 Real Estate Solutions
07.2013 - 02.2016
Some College (No Degree) -
Front Range Community College
High School Diploma -
Loveland High School