Danna Sofia Arias
Miami,WV
Summary
Driven sales associate with proven expertise in customer service and teamwork, honed at Zara and Bath and Body Work. Excelled in engaging customers, boosting repeat business through exceptional service, and enhancing store performance. Skilled in cash handling and problem-solving, contributing to significant improvements in customer satisfaction and retention. Demonstrates a flexible approach and a commitment to continuous professional development. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Zara
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Bath and Body Work
03.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Arts - Fashion Merchandising
Miami Fashion Institute
Miami05.2026
High School Diploma -
Charter High School Of The Americas
Miami, FL05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Flexible Schedule
- Cash Register Operation
- Verbal/written communication
- Client Service
- Customer Needs Assessment
- Merchandising knowledge
- Cleaning techniques
- Merchandising understanding
- Sales trends
- Fitting room maintenance
- Self-Checkout Assistance
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Reliable and Responsible
- Organization
- Adaptable and Flexible
- Team Cooperation
- Decision-Making
- Store Organization
- Sales floor organization
- Ability to Lift 40 pounds
- Sales and Promotions
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Zara
10.2023 - Current
Sales Associate
Bath and Body Work
03.2021 - 01.2023
Associate of Arts - Fashion Merchandising
Miami Fashion Institute
High School Diploma -
Charter High School Of The Americas