Danneeka Williams
West Haven,CT
Summary
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Manager of Operations
World Brother's Beauty
09.2021 - 05.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Front Desk Receptionist
Best Western
11.2019 - 02.2021
- Experience serving 50-100 customers per day
- Helped both new and tenured colleagues in maneuvering system and build Job knowledge
- Excellent typing skills with speed of 30-50wpm
- Handled 40+ calls with great time management, efficiency and customer satisfaction
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked with customers to understand needs and provide excellent service
- Worked flexible hours across night, weekend and holiday shifts
REAL ESTATE CONSULTANT
Webb Development Services Corp
03.2017 - 03.2019
- Generated leads for sales and rental properties through cold calls and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Built and established new business opportunities and managed more than 50 existing clients
CUSTOMER SERVICE REPRESENTATIVE
Ibex Global
08.2015 - 03.2018
- Experienced serving 50-100 customers per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Provided ongoing guest service
Manager of Operations
Chams Dunns IT Services
01.2015 - 03.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Created and updated records and files to maintain document compliance.
- Scheduled appointments and conducted follow-up calls to over 50 clients.
Education
High School Diploma -
Convent of Mercy “Alpha’’ Academy
06.2015
Associate Degree - Hospitality and Tourism Management
Portmore Community College
10.2024
Skills
- Communication
- Interpersonal Communication
- Adaptability
- Empathy
- Customer Service
- Patience
- Active Listening
- Training development aptitude
Affiliations
Portmore Community College (2016 - 2017)
- Class Representative
- Track and Field
- Dance Troop
Timeline
Manager of Operations
World Brother's Beauty
09.2021 - 05.2025
Front Desk Receptionist
Best Western
11.2019 - 02.2021
REAL ESTATE CONSULTANT
Webb Development Services Corp
03.2017 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
Ibex Global
08.2015 - 03.2018
Manager of Operations
Chams Dunns IT Services
01.2015 - 03.2017
High School Diploma -
Convent of Mercy “Alpha’’ Academy
Associate Degree - Hospitality and Tourism Management
Portmore Community College
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