Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dannel Christian

Portland,OR

Summary

Talented and encouraging leader with success rooted in the belief that a cadence in all key measurables is the path forward. Dedicated to applying said cadence(s) to service training, team member engagement, and operational efficiency to deliver optimal financial results.

Overview

18
18
years of professional experience

Work History

Vice President of Operations

InnVentures
05.2023 - Current
  • Manage and guide hotel operations for eleven multi branded properties within portfolio
  • Serve as the direct report for eleven hotel general managers accounting for approximately $90 million in total revenue
  • Guide the development of general managers and provide support in all facets as needed
  • Create successful partnerships with multiple ownership groups and represent interests of company in future development
  • Develop annual budgets for each property and work with property teams to achieve GOP
  • Build strategic alliances with key partners from brands, vendors, and leaders in the industry
  • Create cadence of accountability for leaders to optimize financial and service results
  • Provide ancillary services as needed
  • Human Resources and recruitment, sales and revenue management, renovations and capital projects.

Area General Manager

InnVentures, Embassy Suites by Hilton Hillsboro, OR (272 keys total)
01.2022 - 05.2023
  • Guide all facets of hotel leadership, revenue, and operations for this Hilton full-service property
  • Provide effective leadership to a management team of 13 individuals of varying degrees of experience and competence
  • Mentor, encourage, and educate
  • Prepare an annual budget based on prior year historical, market trends, and owner expectations
  • Current expectations for the combined properties are $17 million in topline revenue
  • Engage ownership
  • Lead monthly operations and P&L presentations
  • Facilitate and execute a wide variety of capital expenditures and provide all oversight from creation to completion
  • Oversee all operations department heads
  • Ensure managers' compliance with budget & policy
  • P&L oversight and review to go along with forward looking budget draft
  • Charged with maintaining all expense items to budget and revised forecasts as well as strict monitoring of payroll
  • Exhaustive knowledge of Human Resources procedures and protocol
  • Mentor direct reports
  • Responsible for the maintenance of all operations budgets
  • Ordering, billing, processing, or delegation
  • Monitor compliance with all health regulations for food preparation
  • Serve as the chief recruiter and guide hotel leaders in the process.

General Manager

Graves Hospitality, Moxy Portland Downtown (197 key)
12.2020 - 01.2022
  • Opening General Manager for this unique Marriott lifestyle brand located in Portland's West End
  • Took on project four months out from opening and successfully delivered a near on time opening amidst a global pandemic by working with precision and dedication to daily, weekly, and monthly goals
  • Recruited an opening team of four gifted leaders, DOD, DOO, EH, and COE, from an extensive personal folio of in market contacts to deliver ownership an idyllic assembly of Portland industry veterans
  • Brokered relations between ownership, and brand who were often opposed
  • By leveraging personal insight and good humor we were, in nearly all cases, able to reconcile differences amicably with the goal of opening an amazing new property
  • Oversaw critical path for operations, sales, and revenue strategy in ramp up to opening
  • In addition to those duties, which have been dispersed to a great degree upon opening, I serve as the primary administrator of all Human Resources and Accounts Payable/Receivable tasks
  • As General Manager, within the Moxy brand, I lead the team with a desire to create and maintain personal connections
  • It has served me well through 15 years of service and I continue to evolve my strategy.

General Manager

BPR Hotels, The Hi-Lo Hotel Marriott Autograph Collection (120 key)
12.2019 - 12.2020
  • Guide all facets of hotel leadership, revenue, and operations for this Marriott full-service boutique property
  • Brought innovation to a team and property in need of new direction and leadership
  • Implemented new standards of service and operations to raise guest service scores 15% year over year
  • Prepared property for success on yearly audit by introducing measures focused on training and dialogue while enforcing it with daily cadence of accountability
  • Reduced contracted expenses. Overnight cleaning-60K annual, manager meals-8K annual, Renegotiated contracts by leveraging ability to take business elsewhere.
  • Reduced linen costs by 22% monthly
  • Reduced parking costs by 10% monthly
  • Reduced TV costs by 26% monthly
  • Implemented a new approach to hiring and retention that was focused on nurturing team members from interview through training
  • Guided property through Covid 19 pandemic
  • Recommended and facilitated closure and reopening
  • Personally, managed the furlough of approximately 70 team members and subsequent permanent lay offs of 50 team members
  • Reinvent the property from the perspective of the now ongoing pandemic reality.

Dual General Manager

InnVentures, Courtyard by Marriott & Residence Inn (277 keys total)
12.2017 - 12.2019
  • Guide all facets of hotel leadership, revenue, and operations for this Marriott select service property
  • Successful guidance of Courtyard property led to promotion to a dual general manager position overseeing the neighboring Residence Inn by Marriott property in June of 2019
  • Oversaw $2.8 million renovation of all guest rooms and public space in 2017
  • Daily coordination with project leaders to ensure timeliness, quality, and guest satisfaction
  • Reigned in labor to gain some 70K on GOP budget ytd
  • Report directly to owners monthly with operations statement reviews and profit margin plan
  • Coordinate and oversee all issues relating to human resources
  • Provide effective leadership to a management team of five individuals of varying degrees of experience and competence
  • Mentor, encourage, and educate
  • Prepare an annual budget based on prior year historical, market trends, and owner expectations
  • Facilitate and execute a wide variety of capital expenditures and provide all oversight from creation to completion
  • Successfully executed 10-12 projects annually
  • Guided the guest satisfaction plan to a seven-year annual high; increase of 25%.

Assistant General Manager

Atrium Hospitality, Embassy Suites by Hilton (251 keys)
12.2016 - 12.2017
  • Oversee all fundamental hotel operations: housekeeping, food & beverage, front office, guest services, safety and security
  • Functional head of all food and beverage operations including 25,000 square feet of meeting space to annual revenues of $4.5 million
  • P&L oversight and review to go along with forward looking budget draft
  • Charged with maintaining all expense items to budget and revised forecasts as well as strict monitoring of payroll
  • Assist in guiding hotel strategy with regards to all operations as prescribed my brand and ownership
  • Provide effective leadership to department heads through coaching and job review
  • Food and beverage menu creation and implementation tailored towards enhancing guest experience
  • Facilitate and execute capital expenditures and provide oversight
  • Recruiter and team builder
  • Successfully recruited two housekeeping management positions in addition to executive chef based on prior working relationships
  • Monitor compliance with all health regulations for food preparation
  • Evaluate all levels of service and prescribe SOPs where necessary to enhance the guest experience.

Director of Operations & Interim General Manager

Interstate Hotels, The Bidwell (249 Keys)
01.2013 - 01.2017
  • Oversee all fundamental hotel operations: housekeeping, food & beverage, front office, valet, safety and security
  • Interim General Manager, 6 months
  • Recruitment, training, coaching, leadership, all in accordance with corporate standards
  • Oversee all operations department heads
  • Ensure managers' compliance with budget & policy
  • Guide hotel strategy with regard to all operations
  • Respond to and resolve inquiries for internal and external customers via guest survey scores and social media
  • Leader of safety team responsible for all safety precautions and reactions
  • Exhaustive knowledge of Human Resources procedures and protocol
  • Mentor direct reports
  • Responsible for the maintenance of all operations budgets
  • Ordering, billing, processing, or delegation
  • Monitor compliance with all health regulations for food preparation
  • Continual evaluation of service through Brand Standard Audit preparation and documented service observation.

Director of Food & Beverage

Interstate Hotels and Resorts, Portland Marriott City Center
01.2007 - 01.2013
  • Oversee all food and beverage operations
  • Maintenance of budgeted food and beverage costs via pricing, inventory analysis and vendor negotiation
  • Recruitment, training, coaching, leadership, all in accordance with corporate standards
  • Menu engineering, wine and beverage selection, cost maintenance
  • Created training manual with SOPs for all service staff
  • Oversee outlet repositioning on three separate occasions
  • Property leader for Marriott brand standard audit preparation.

Education

Bachelor of Arts - Political Science

Loyola Marymount University
Los Angeles, CA
01.1995

High School Diploma -

Hilo High School
Hilo, Hawaii
01.1989

Skills

  • Strategic planning and execution
  • Organizational Development
  • Cost analysis and savings
  • Capital Spending
  • P&L Management
  • Performance Analysis
  • Business Development

References

  • Aaron Watne, Executive Vice President, L5 Hospitality, 503.789.7638
  • Liza Guinto, Director of People and Culture, Radiate Hospitality, 408.461.0443
  • Jenn Thompson, Vice President of Operations, Hotel Equities, 509.308.7064
  • Casey Baker, Director of Sales, Crescent Hospitality, 503.999.7864
  • Lyla Rentschler, General Manager, retired, Interstate Hotels and Resorts, 951.236.8582


Timeline

Vice President of Operations

InnVentures
05.2023 - Current

Area General Manager

InnVentures, Embassy Suites by Hilton Hillsboro, OR (272 keys total)
01.2022 - 05.2023

General Manager

Graves Hospitality, Moxy Portland Downtown (197 key)
12.2020 - 01.2022

General Manager

BPR Hotels, The Hi-Lo Hotel Marriott Autograph Collection (120 key)
12.2019 - 12.2020

Dual General Manager

InnVentures, Courtyard by Marriott & Residence Inn (277 keys total)
12.2017 - 12.2019

Assistant General Manager

Atrium Hospitality, Embassy Suites by Hilton (251 keys)
12.2016 - 12.2017

Director of Operations & Interim General Manager

Interstate Hotels, The Bidwell (249 Keys)
01.2013 - 01.2017

Director of Food & Beverage

Interstate Hotels and Resorts, Portland Marriott City Center
01.2007 - 01.2013

Bachelor of Arts - Political Science

Loyola Marymount University

High School Diploma -

Hilo High School

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Dannel Christian