Dannell Bradwell
Charleston,SC
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Dynamic and detail-oriented professional with experience at Regal Catering & Events, excelling in food preparation mastery and ingredient management. Known for delivering exceptional service and maintaining high standards under pressure, I effectively supported chefs and ensured seamless operations, contributing to memorable guest experiences. Strong communicator with a commitment to team success.
From Sept 2021 until Dec. 2025 I worked as a telephone operator and customer support in a cell center setting.
I can multitask and operate multiple phone lines as needed. I am able adjust to constantly changing workloads and enjoy working in a fast-paced environment.
I understand the importance of managing confidential and sensitive employee information and I agree to adhere to strict data privacy standards.
I am able to work a flexible schedule.
I have strong communication skills.
I have the ability to analyze, organize, and manage multiple priorities and I am detail-oriented.
I am proficient in computers, with knowledge of multiple programs and software, and I have ability to research to find answers and information.
I have experience dealing with customers.
I listen with empathy and compassion.
I am a problem-solver.
I have a home office with a headset and am ready to start training.
Overview
35
35
years of professional experience
3
3
Certification
Work History
Catering Assistant
Regal Catering & Events
02.1995 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaned and organized kitchen stations to promote team efficiency.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Pushed, pulled and transported large loads and objects.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
PBX Telephone Operator
Kiawah Island Golf Resort
09.2021 - 12.2025
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
Education
High School Diploma -
Skills
- Ingredient management
- Station stocking
- Chef support
- Food preparation mastery
Accomplishments
- Achieved Department Trainer by completing The Train The Trainer Course successfully with accuracy and efficiency.
Certification
- Certified CPAP, Midlands Technical - Current
- Business Certification, Virginia College-Current
- CPR AED and First Aid Child/adult
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
PBX Telephone Operator - Kiawah Island Golf Resort
09.2021 - 12.2025
Catering Assistant - Regal Catering & Events
02.1995 - Current
Trident Technical College - High School Diploma,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefits401k matchStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsPaid sick leaveWork from home optionFlexible work hoursPaid time offInterests
Golf
Fishing
Outdoor activities
Chess
Learning