Dannerlle Franiuk
Henderson,NV
Summary
Dedicated security professional with extensive experience at Security Unlimited and El Cortez Hotel Casino. Proven expertise in emergency response and surveillance operations, ensuring safety and compliance. Recognized for exceptional customer service and attention to detail, contributing to a secure environment while effectively managing access control and incident reporting.
Overview
23
23
years of professional experience
Work History
Security Officer
Security Unlimited
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Surveillance Operator
El Cortez Hotel Casino
12.2006 - 06.2007
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
- Enhanced teamwork within the department by sharing knowledge and expertise with fellow Surveillance Operators during shift handovers or briefings.
- Supported law enforcement investigations with accurate documentation and provision of surveillance footage when needed.
- Enhanced casino security by diligently monitoring surveillance equipment and identifying suspicious activities.
- Contributed to loss prevention efforts by conducting thorough video reviews of suspected incidents.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Reviewed video surveillance footage.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
- Monitored gambling activities for compliance with state and local regulations.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
Flex Security Officer
Securitas Security Services USA
02.2002 - 05.2005
- Improved overall site security through regular patrols, diligent observations, and detailed incident reports.
- Maintained access control systems, ensuring only authorized individuals were allowed entry into secured areas.
- Provided exceptional customer service while enforcing company policies and procedures for a safe working environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
CphT - Pharmacy Tech
Heritage College
Las Vegas, NV09-2001
Skills
- Emergency response
- Access control
- Surveillance operations
- Incident reporting
- Security procedures
- Customer service
- Attention to detail
- Problem solving
- Effective communication
- Situational awareness
- Patrol monitoring
- Report writing
- Security guard license
- General security
Timeline
Security Officer
Security Unlimited
08.2024 - Current
Surveillance Operator
El Cortez Hotel Casino
12.2006 - 06.2007
Flex Security Officer
Securitas Security Services USA
02.2002 - 05.2005
CphT - Pharmacy Tech
Heritage College
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